Customer Service Representative With High Level Of German

hace 2 meses


Barcelona, España Cpm International A tiempo completo

.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative cultureOur ClientHome to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ´re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.TasksWhat you will be doing?- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way.- Analysing customer problems and offering individual solutions.- Offering an omnichannel service to our consumers via telephone, email, chat, and social media.- Developing a sound understanding of the products and services offered by our client.- Embracing our company values and acting as a brand ambassador.RequirementsWhat skills & experience will you bring to us?- A fluent level of German with exceptional grammar and spelling skills.- High level of English (both written and spoken).- A genuine passion for delivering outstanding customer service.- Ability to deal with sensitive calls with empathy.- Strong administrative skills with a keen eye for detail.- A professional outlook and proactive approach to problem solving.BenefitsWhat do we offer?- Start date: 23rd of September.- Contract: Temporary, 3 months contract (1-month probation period).- Full time: (39 hours/week).- Working days/Hours: Monday to Thursday from 9:00 am to 6:00 pm and Friday from 9:00 am to 5:00 pm.- Salary: €17,537.76 gross per year.- Incentives: Top performance incentives.- Holidays: 2 accrued days per month / 24 calendar holidays per year.- Paid bank holidays + 1 extra day in lieu.- Hybrid model: 4 days per month at the office, the rest working from home.- Training: 2 weeks of full-time training based in the office.- Office location: Barcelona (La Sagrera).Other Benefits:- Best-in-class people engagement activities and programs.- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.- Employee Assistance Program - Free, confidential, and impartial guidance and support



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