Swedish-Speaking Team Leader To Riga, Latvia
hace 2 meses
Do you speak Swedish and have experience in Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project Our client represents the connected world, offering innovative and customer-centric information technology experiences. We are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies.
Responsibilities: Motivate, develop, and mentor team members in a dynamically changing environment Drive process performance to achieve and exceed SLA deliverables Lead and deliver complex client engagements that help identify, design, and implement creative business solutions Provide excellent customer service and determine the needs of the client Implement and oversee the quality of deliverables and manage team relationships effectively Manage Shrinkage, Productivity, and control attrition Manage dips in performance with adequate reinforcement plans proactively People management and associated responsibilities like performance and development management Communicate well and manage relationships with internal and external contacts Manage & delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs Understand processes run by the team and bring in improvements and efficiencies within operations Create a mode of operations to maintain good routine and orderliness Conduct Team Huddles to discuss process updates, feedback, and key focus points for the day Answer and manage client queries/complaints, rectify issues, and liaise with appropriate departments Mentor the team in process & quality parameters Perform Root Cause Analysis to identify key AFIs and create action plans/goals to improve Provide Direct Customer Support, answer live chats or social media from customers Create, publish, and maintain operations-related reports in a timely manner Discover training needs and support in training to provide necessary coaching Collaborate with different support groups - Recruitment, Training, Quality, HR, Workforce Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation Qualifications & Requirements: Customized working schedule depending on the service window received from the client Near native (CEFR level C1) or native Swedish language and manageable English skills (B1+ or better) At least 1-2 years' experience as customer service Team Lead Computer literate with a minimum typing skill of 30 wpm with 90% accuracy Excellent people management skills Good experience in MS Office - Word, Excel, and PowerPoint Strong presentation skills Excellent communication and customer service skills Excellent analytical and problem-solving capabilities Ability to drive initiatives in the team with creativity and a long-term vision Experience in initiating and implementing process improvements Experience in Customer Support/Customer Relationship/Customer Service Hands-on experience in back-office activities - Live Chat and Social Media Take ownership to manage deliverables across multiple assignments Self-motivated achiever
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Swedish-Speaking Team Leader To Riga, Latvia
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Málaga, España Nordicjobsworldwide.Com A tiempo completo.Do you speak Swedish and have experience in Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!Our client represents the connected world, offering innovative and customer-centric information technology experiences. We are a USD billion company with professionals across 90...
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Málaga, Málaga, España Nordicjobsworldwide A tiempo completoAre you a motivated and experienced team leader seeking a new challenge? Nordicjobsworldwide has an exciting opportunity for a Swedish-speaking Team Leader to join our client's team in Riga, Latvia.About the CompanyOur client is a leading FinTech company that represents the connected world. With innovative and customer-centric information technology...
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Swedish-Speaking Team Leader To Riga, Latvia
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