Luxury House Manager

hace 1 día

Madrid, España Ibzjobs A tiempo completo

Ibzjobs selects for a House Manager role in a company managing luxury villas in Ibiza. Here's what the position entails:

Job Description:
The House Manager is responsible for overseeing and coordinating all operational aspects of high-end villas, ensuring that service and amenities are maintained to luxury standards. This role requires skills in team management, property maintenance, and guest services to deliver an outstanding experience. Reporting to the General Manager.

What's Offered:
Salary: between €40,000 and €55,000 per year, adjusted according to the candidate's experience and skills (flexible).
Schedule: Possible flexibility, though high availability is expected, especially during peak season.
Work environment: dynamic and exclusive, with frequent interaction with high-profile clients.
Full-time work year-round.
Permanent contract.

Main Responsibilities:
Daily supervision of villa operations: cleaning, maintenance, inventory, and restocking.
Staff management: coordinating cleaning staff, chefs, drivers, and other service providers.
Vendor control: liaising with external companies for landscaping, catering, maintenance, etc.
Event and reservation management: planning and executing private events, coordinating with clients, and attending to their needs during their stay.
Maintaining luxury standards: ensuring the property is always in perfect condition, with a focus on excellence and luxury.
Customer service: acting as the direct point of contact for guests, handling their requests, and ensuring their satisfaction.

Aptitudes y conocimientos deseados:
Technical Skills: knowledge in managing luxury properties and organizing high-end villas or accommodations. Maintenance knowledge: basic skills in heating systems, electrical work, plumbing, and other infrastructure elements.
Staff management: experience in supervising and leading teams, especially in the hospitality sector.
Proficiency with management tools: task planning software, hospitality management systems, and internal communication apps.
Soft Skills: impeccable and professional interaction with clients and staff, with a high capacity for conflict resolution. Ability to prioritize and coordinate multiple tasks simultaneously while maintaining attention to detail. Ability to work under pressure and adapt to changing schedules and demands. Focus on client satisfaction and providing an unmatched luxury experience. Ability to lead in a motivating and effective way, creating a positive and collaborative work environment. Ability to anticipate and proactively resolve issues.

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