It Support Technician, Ops Technology Solutions

hace 1 semana


Zaragoza, España Engineeringuk A tiempo completo

IT Support Technician, Ops Technology SolutionsDESCRIPTIONLos/Las técnicos/as informáticos/as de los equipos de operaciones de Amazon no tienen las típicas funciones de oficina, sino que se ocupan de los distintos sistemas informáticos que constituyen una parte fundamental de nuestras instalaciones operativas.Como técnico/a de soporte de TI, trabajarás en un centro logístico junto con otros miembros del equipo, equipos de asistencia remota y demás personal de la empresa para prestar un servicio tan importante como lo es el soporte técnico. En este puesto, trabajarás con la tecnología más reciente en un entorno donde se fomentan la orientación y las oportunidades de crecimiento profesional.Formar parte de este equipo en Amazon implica que dispondrás de recursos didácticos para desarrollar tu carrera profesional y tus competencias técnicas a tu ritmo, además de obtener cualificaciones reconocidas en el sector.Key job responsibilitiesProporcionar asistencia a los usuarios locales a través de la instalación, el soporte y la resolución de problemas en la infraestructura informática, los dispositivos de los usuarios finales y las aplicaciones.Gestionar los tickets, prestando apoyo de primera y segunda línea.Realizar un mantenimiento proactivo para optimizar la disponibilidad de todos los equipos informáticos.Implementar proyectos y desarrollar soluciones innovadoras en colaboración con los miembros de tu equipo.BASIC QUALIFICATIONSExperiencia relevante en el manejo de hardware y software, incluido Microsoft Office o Windows, en un puesto de TI.Experiencia relevante en un entorno de soporte de TI o en gestión de activos y compras de TI.Experiencia relevante en la comunicación con un amplio abanico de socios empresariales, incluidos los miembros de tu equipo y la dirección.Nivel avanzado de español, tanto oral como escrito.Permiso de conducir en vigor.PREFERRED QUALIFICATIONSTitulación universitaria en Informática u otra especialidad técnica.Experiencia con redes informáticas.Experiencia en la mejora de procesos y procedimientos existentes.Experiencia en la elaboración de documentación clara y concisa.
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