Service Account Manager
hace 2 meses
.Job TitleService Account ManagerSummary:The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the highest level of functional and technical support. CCM, as part of Travel Distribution Customer Operations (CMO), collaborates closely with other Operations divisions as well as with the Technology and Commercial units across the company to ensure the best possible end-to-end customer service experience.The Service Account Manager is a dedicated Customer Care entry point for identified strategic customers, monitoring service performance and fostering service/process improvements to enhance satisfaction and services to our customers.In this role you will:Customer relationship Primary Customer Care representative for strategic customersRegular review and follow-up of our customers' support needsEscalation points for customer service-related issues when standard escalation processes have failedInternal coordination with a wide range of Amadeus teams to support our customers' service journeyContribution to customer and internal meetings (e.G., presentations, monthly reviews, Quarterly Business Reviews, etc.)Service Offering Service review and optimizationService promotionPersonalized Service HandbookCustomer Service digitalization and process adoptionService Quality & Performance Continuous case backlog monitoring, follow-up, and reportingCase trends analysis & proactive follow-upService improvement processCustomer Care performance monitoring for strategic customersInternal and external feedback loopCommercial Support Active member and contributor to Extended Account Management teamOverseeing Service elements of the contract and Customer Success PlansContribute to RFPs, when neededAbout the ideal candidate:Holds a university degree in Business, Management, Information Technology, Computer Science, or a related disciplineDemonstrates experience in customer service and help desk services environmentExperience and knowledge of Amadeus products is preferredFlexible approach, with the ability to prioritize, manage and coordinate multiple activities effectivelyExcellent verbal and written communication skills in EnglishAbility to analyze trends, synthesize information and present clearlyAutonomous with strong follow-through skills, confident, innovative, and forward-thinkingWhat we can offer you:A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture
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Account Manager Customer Service
hace 7 meses
Madrid, España Philips A tiempo completo**Job Title**: Account Manager Customer Service **Account Manager Customer Service**: As an Account Manager Customer Service you will develop, maintain, and improve relations with your assigned accounts in order to maximize and boost Service business with contract solutions that will add value to our customers **Your role**: - Maximizing Customer Service...
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Service Account Manager
hace 2 semanas
Madrid, España Amadeus A tiempo completo.time left to apply End Date: November 29, 2024 (6 days left to apply)job requisition id R23476Job TitleService Account ManagerSummary:The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the highest...
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Service Account Manager
hace 2 semanas
Madrid, España Amadeus A tiempo completotime left to apply End Date: November 29, 2024 (6 days left to apply)job requisition id R23476Job Title Service Account ManagerSummary: The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the...
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Service Account Manager
hace 2 semanas
Madrid, España Amadeus A tiempo completotime left to apply End Date: November 29, 2024 (6 days left to apply)job requisition id R23476Job TitleService Account ManagerSummary:The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the highest...
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Service Manager
hace 5 meses
Madrid, España Page Personnel España A tiempo completoComunicación proactiva de intervenciones y/o incidencias críticas add-hoc a clientes. - Seguimiento de intervenciones de Alai RI, Alai Full y Alai en SUMA ESP, CO,CL,PE. - Coordinación de peticiones de VPNs, alta y provisión entre negocio y SAM JSC - Coordinación peticiones rangos de IP´s entre negocio y SAM JSC - Control, seguimiento y priorización...
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Service Manager
hace 3 meses
Madrid, España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Account Manager
hace 2 semanas
Madrid, España Hh Global A tiempo completo.As the Account Manager, you will work closely with clients, suppliers, and internal contacts to deliver services to our customers professionally, to specification, and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with...
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Account Manager
hace 2 semanas
Madrid, España Hh Global A tiempo completo.As the Account Manager, you will work closely with clients, suppliers, and internal contacts to deliver services to our customers professionally, to specification, and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with...
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Account Manager
hace 2 semanas
Madrid, España Hh Global A tiempo completo.As the Account Manager, you will work closely with clients, suppliers, and internal contacts to deliver services to our customers professionally, to specification, and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with...
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Account Manager
hace 6 meses
Madrid, España CSG Talent A tiempo completoAre you an Account Manager with experience within the Solar PV market? CSG are currently partnered with a reputable solar mounting manufacturer, who are seeking an energetic Account Manager to join their team in Spain. As Account Manager, you will have excellent knowledge and understanding of the solar pv market in Spain and will develop strong...
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Aplicar En 3 Minutos: Service Manager
hace 1 mes
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job SummaryThe Service Manager will be responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager will maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD),...
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Busqueda Urgente: Service Manager
hace 4 meses
Madrid, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Insurance Account Manager
hace 2 semanas
Madrid, Madrid, España Chubb A tiempo completoJob SummaryWe are seeking a highly skilled Insurance Account Manager to join our team in Madrid. As an Insurance Account Manager, you will be responsible for providing exceptional service to our global clients, ensuring that their insurance needs are met and exceeded.
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Account Manager
hace 1 mes
Madrid, España Infotree Global Solutions A tiempo completoWe are seeking an experienced Account Manager to join a dynamic and growing organization in the IT services sector. In this role, you will be responsible for fostering and managing long-term client relationships, driving growth within existing accounts, and ensuring client satisfaction through strategic partnership development.Location: Wokingham, UKKey...
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Account Manager |
hace 4 semanas
Madrid, España Infotree Global Solutions A tiempo completoWe are seeking an experienced Account Manager to join a dynamic and growing organization in the IT services sector. In this role, you will be responsible for fostering and managing long-term client relationships, driving growth within existing accounts, and ensuring client satisfaction through strategic partnership development. Location: Wokingham, UK Key...
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Key Account Manager
hace 7 meses
Madrid, España Philips A tiempo completo**Job Title**: Key Account Manager As a Key Account Manager, you will develop, maintain, and improve relations with your assigned customers, especially KOL. You will be the face of Philips to the customer coordinating the sales team. Creates and implements action programs to improve the performance of Philips and reports results. **Your role**: -...
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Global Service Account Director
hace 2 meses
Madrid, España Vestas A tiempo completo.Do you have experience handling Service Sales at an energy company? Do you want to be part of a company that is bringing the world sustainable energy solutions to power a bright future? Then, this might be the right job for you!Service: Global Service Commercial & Products > Global Key Account ManagementThe Strategic Service Account Director maintains and...
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Global Service Account Director
hace 3 semanas
Madrid, España Oilandgas.Org.Uk A tiempo completo.Do you have experience working handling Service Sales at a energy company? Do you want to be part of a company who is bringing the world sustainable energy solutions to power a bright future? Then, this might be the right job for you!Service> Global Service Commercial & Products > Global Key Account ManagementThe Strategic Service Account Director maintains...
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Account Manager
hace 3 semanas
Madrid, Madrid, España Glovo A tiempo completoUnlock Your Potential as a Junior Account Manager at GlovoWe're on the hunt for a talented Junior Account Manager to join our dynamic team at Glovo. As a key representative on our Account Management team, you'll be responsible for handling top partnerships and growing revenues for our partners.Key Responsibilities:Establish strong relationships with Glovo's...
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Account Manager
hace 6 meses
Madrid, España Amperio A tiempo completo**Job Overview**: We are looking for a professional and devoted Account Manager for our Sales Department in Spain. As an Account Manager, your responsibilities are to acquire new clients and provide customer support and ensure long term relationships with the customers. You will also be responsible to assist in the processing and analysis of client data and...
