Client Services Manager, Emea

hace 2 días

Madrid, España Control Risks A tiempo completo

.The Client Services Manager's role is integral to building strong client relationships and ensuring satisfaction with clients in Europe who have third-party risk programmes with Control Risks.
You will be working with the Client Services team to advise on due diligence and anti-bribery and corruption compliance solutions, successfully introduce new clients to our products, proactively maintain and grow our relationship with clients, and gather and utilize analytics on client activity to support these efforts.
Please submit a copy of your CV in English.
Tasks & Responsibilities Acting as a trusted advisor and primary point of contact for VANTAGE clients, ensuring their success with our due diligence and compliance solutions.
Delivering tailored training and onboarding sessions to empower clients with our reports and compliance technology.
Building strong client relationships through regular check-ins to enhance their compliance programs and identify growth opportunities.
Gathering and analysing account activity to shape actionable account plans and share insights with the broader business.
Overseeing contract renewals, ensuring accuracy, and supporting smooth transitions for clients.
Handling escalations and guiding complex client queries while coordinating internally to deliver exceptional resolutions.
Contributing to product innovation, marketing efforts, and sales initiatives to support third-party risk solutions and elevate client experiences.
Qualifications Compliance and Risk Expertise: Knowledge of compliance due diligence, third-party risk management, and understanding of anti-bribery and corruption regulations.
Language Skills: Fluency in English is required.
French-language skills are beneficial.
Client-Facing and Relational Skills: Extensive experience in client-facing roles with strong communication and relationship-building abilities.
Project Management and Workload Handling: Proven ability to manage multiple complex projects, workloads, and meet tight deadlines.
Problem-Solving and Resilience: Positive, can-do attitude with the capacity to work under pressure and identify effective solutions to challenges.
Collaboration and Communication: Demonstrated ability to establish strong relationships with internal and external contacts and confidently discuss concerns or solutions.
Attention to Detail: High-level attention to detail, with excellence in proofreading and adherence to house style.
Educational Background: Educated to A level standard or equivalent; a degree is desirable.
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
We operate a discretionary global bonus scheme that incentivises and rewards individuals based on company and individual performance

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