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User-Oriented It Technician
hace 4 semanas
Organisation/Company: Centre for Genomic RegulationResearch Field: Computer science » OtherResearcher Profile: First Stage Researcher (R1)Positions: Bachelor PositionsCountry: SpainApplication Deadline: 31 Jan 2025 - 23:59 (Europe/Madrid)Type of Contract: PermanentJob Status: Full-timeHours Per Week: 40Offer Starting Date: 2 Sep 2024Is the job funded through the EU Research Framework Programme?
Not funded by a EU programmeIs the Job related to staff position within a Research Infrastructure?
NoOffer DescriptionThe InstituteThe Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries.
The CRG is composed of an interdisciplinary, motivated, and creative scientific team which is supported by a flexible and efficient administration and by high-end and innovative technologies.The User-oriented IT Technician will work with the other IT team members, dealing with any user-oriented tasks.
Part of the work is likely to be in the helpdesk area, answering user requests.
The rest of the time will be distributed between training and system administration user-oriented tasks (cybersecurity, networking, Office 365, etc.
)Main Responsibilities:Helpdesk:Provide general IT support to the users and triage issues to more specialist team members.Installation and support of computer hardware and software, AV equipment in meeting rooms, printers, telephony, and mobile devices.Maintain the inventory database of all IT equipment and software.Systems Administration:Manage and support user-oriented services provided by the IT department including Email, Office 365, Microsoft Teams, SharePoint, Active Directory, etc.Manage the IT infrastructure including network switches and firewalls.User Training:Organize user training related to any IT services, in collaboration with the Training & Academic Office.Review IT documentation.About the Department:The IT Department is responsible for providing IT services to over 500 users (employees or collaborators) located in Barcelona Biomedical Research Park – PRBB.
The department is divided into three areas: the Helpdesk team - responsible for direct support to the user, the Systems Administration team - in charge of administrating all the IT systems, and the Web team - responsible for web development and support.Whom Would We Like to Hire?Professional Experience:Must Have:Bachelor's degree in computing, Telecommunications, or similar degree.Basic experience in IT Systems Administration.Ability to effectively explain technical issues to non-technical users.Ability to provide a high-quality customer-focused IT support service.Knowledge of Windows 10/11, Mac OS, Linux (CentOS, Ubuntu), hardware installation, PC assembly, smartphones, common telephony, audio-visual (projectors), networks (LAN, WIFI, Firewall), Office 365 (Exchange online, SharePoint, Teams, etc.
).Desirable but Not Required:Experience with Cloud Technologies (AWS, GCP, Azure).Experience with security technologies and frameworks.Experience in management and monitoring tools (Nagios, Centreon, Cacti, Microsoft Systems Center).Languages:English, Spanish, and Catalan.Competences:Initiative: Proactive and results-oriented.Communications: Strong communication skills; written and verbal.
Ability to interact with a diverse audience.Planning & Prioritization: Ability to work to tight deadlines and make decisions.Teamwork: Ability to work independently as well as being a team player.Collaboration: Can work collaboratively under standard and established procedures.Interpersonal Relations: Able to build and maintain good relationships with internal and external colleagues at all levels.Strong problem-solving skills and critical thinking.The Offer – Working Conditions:Estimated Annual Gross Salary:Salary is commensurate with qualifications and consistent with our pay scales.Target Start Date:As soon as possible.We provide a highly stimulating environment with state-of-the-art infrastructures and unique professional career development opportunities.
To check out our training and development portfolio, please visit our website in the training section.We promote a diverse and inclusive environment and welcome applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation, or gender identity.The CRG is committed to reconciling work and family life for its employees and offers an extended vacation period and the possibility to benefit from flexible working hours.Application Procedure:All applications must include:A motivation letter addressed to Yann Dublanche.Pre-selection:The pre-selection process will be based on qualifications and expertise reflected in the candidates' CVs.
It will be merit-based.Interview:Preselected candidates will be interviewed by the Hiring Manager of the position and a selection panel if required.Offer Letter:Once the successful candidate is identified, the People department will send a Job Offer specifying the start day, salary, working conditions, among other important details.Deadline:The position will be open until it is filled.Suggestions:The CRG believes in ongoing improvement and promotes a culture of feedback.
This is one of the reasons we have in place, at your disposal as a candidate, a mechanism to gather your suggestions/complaints concerning your candidate experience in our recruitment processes.
Your feedback really matters to us in our aim at creating a positive candidate journey.
You can make a difference and help us improve by letting us know your suggestions through the following form:Feedback Form .#J-18808-Ljbffr
