Amazon Ecommerce Global Account Manager

Amazon eCommerce Global Account Manager

Purpose of the job:

As an Amazon eCommerce Global Account Manager, you will support the business case development, coach/train on the operational setup end to end across 15 active countries and work to establish Schneider Electric as a category leader in relevant electrical categories. In some cases, you will directly manage our commercial relationship with Amazon, while in others you will support our local country teams in their account management, commercial negotiation, and operational excellence.

You will work to maximize the potential of the Amazon partnership by working with central and local teams to coach internal teams on how to set up their local organization, build our central knowledge base to uplift Acumen on how to work with Amazon, support active troubleshooting on operational and functional issues that inhibit growth, all to deliver the best customer experience and appropriate capabilities to grow our category share.

This position requires strong negotiation, communication, and commercial skills when dealing with stakeholders internal and external. You will also be very comfortable tackling daily operational challenges and 'rolling up your sleeves' to ensure the account can grow in sales and influence.

Your overall target is to grow Amazon sell-out for the Schneider Brand and to develop us as a category champion on the Amazon platform.

Key Responsibilities:

Build our Global Amazon Strategy, and drive alignment and localization for effective deployment in countries.

Setup and deploy the Multi-country operating model and governance for Amazon across all agreed countries to drive eCommerce transformation and growth.

Assist countries in developing their launch plan, and support all relevant workstreams to clarify Amazon requirements.

Coach/Train and assist our countries on how to work with Amazon and activate all potential growth levers.

Work with countries to develop a strong commercial growth plan to reach our combined target.

Develop the definition of central and local resources and capabilities to accelerate Amazon growth.

Support local development of Amazon strategy and the operationalization of agreed activities including product launches and product boosts, supported by clear deal and marketing plans.

Drive development of and co-ordinate our contract framework to lower risk and ensure consistency of commercial policy to ensure Amazon is a profitable platform.

Drive our Pricing governance process with Amazon in all regions.

Responsible for commercial performance with Amazon, including turnover and profitability, as well as online performance of Schneider products (traffic, conversion rate, etc).

Working with the Digital Trade Manager, innovate and optimize eCommerce activities along the customer journey with a ROI-driven focus. E-commerce activities should be coordinated across other online Schneider activities with countries to ensure a seamless omni-channel experience for customers.

Define and measure online/e-business KPIs to ensure eCommerce growth and transformation on Amazon platforms.

Working with the Digital Trade Manager, ensure consistent workflows, roll-outs/releases of eCommerce content and technology enablers.

Internal Relationships:

Global E2 leader – Goal setting and agreed objectives.

Digital Trade Manager – Define key activities to be supported for Amazon Central and Locally.

Ecommerce OPS – Handshake and align on targeted operating model. Receive guidance and input for local strategies, co-define eCommerce content and technology enablers requirements/roadmaps and co-drive their roll-out.

Country eCommerce, Digital Customer Experience, Channel Teams – Co-drive Amazon eCommerce strategy, execution, and transformation, as well as co-drive an end-to-end omni-channel experience for customers.

Legal Team – Work on deployment of Amazon Contracts.

eCommerce Finance Teams – Provide roadmap and priorities for POS Performance management rollout.

Global Supply Chain – Develop the needed capabilities to launch Amazon and process improvement plans in run mode.

Pricing teams – Drive governance and setup of Amazon pricing in agreed regions/countries.

Country Executives - Critical to nurture a high-quality relationship with relevant business and functional heads.

External Relationships:

Senior Amazon Vendor Managers, SVS, AVS, Instock teams, Amazon Advertising teams.

Ecommerce-related providers.

Location:

London, UK

Relevant experience:

Minimum 10 years of e-commerce, digital marketing, and/or digital product management.

Minimum 5 years of Amazon experience including negotiation of JVP and VIP plans plus a well-rounded understanding of Amazon operational requirements.

Proven experience in building relationships with Amazon Senior Vendor Managers.

Deep understanding of Vendor Central, Seller Central, and Amazon's Advertising Tools.

Direct experience building commercial joint action plans and achieving targets.

Direct B2C/B2B eCommerce experience (at least 2 years) or online agency background.

Experience in Tech is a plus.

Successful experience in developing customer-centric solutions – needs analysis, value proposition definition, customer journey design.

Good knowledge of electrical distribution and industrial automation offer, as well as their customer and market segments.

Experience in value chain analysis and developing new online business models.

Experience in developing e-tail and marketplace channels.

Good understanding of web analytics and experience leveraging analytics to drive conversion optimization, personalization, and overall eCommerce/product growth.

Experience with digital marketing tools and instruments (SEM, Affiliate, Retargeting…).

Good technical understanding of webshop/eCommerce systems.

Required competencies:

Leadership

Business development

Strategic and analytical thinking

Data driven and familiar with agile/lean product development methodologies.

Strong resilience to solve operational challenges in all markets.

Structured and results-oriented. Capable to distinguish between must-have and nice-to-have.

Effective written and oral communication. Able to adjust messages to fit the audience.

Passionate and ambitious.

Languages: English. German is a plus.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue
+13% organic growth
150,000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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