![Zooplus](https://media.trabajo.org/img/noimg.jpg)
(Senior) Delivery Experience Manager With Italian Languages
hace 4 semanas
(Senior) Delivery Experience Manager with Italian languages (all gender)
Barcelona
Barcelona, Catalunya, ES Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. Job Description We are looking for a (Senior) Delivery Experience Manager (IT) (f/m/d), to supply our customers across Europe in accordance with our high-quality standards and lead times as well as further development of our service. The Delivery Experience/Last Mile Team is an integral part of zooplus' operations. This role acts as advocate for our customers and supports the local market and the EU-wide Operations Team in the management of last mile delivery, which is setting the customer expectations and the benchmark per market, evaluating market developments and services and coordinating projects aiming on an amazing customer delivery experience. All in accordance with our business principles: Put the customer in the center of everything we do. This role is a direct report to the central Head of Delivery Experience, but at the same time aligns closely with the sales team to advance customer experience in local markets.
Boost customer experience through ongoing improvement of delivery quality and customer experience in the respective country.
Improve the reliability of the delivery service.
Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs)
Scout market innovation to drive superior and/or more cost-effective delivery solutions.
Focal point of contact for strategic communication with DSPs as well as managing DSP relationship for long term cooperation
Monitor development of customer satisfaction and set the right priorities and strategies per market.
Set up long term country strategy, as well as annual roadmap, to achieve the best-in-class customer satisfaction.
Coordinate continuous improvement projects, in close collaboration with logistics, Sales and Marketing and Customer Care. Qualifications Graduate degree or equivalent in relevant discipline
Sound experience in logistics services.
Previous experience working in a highly customer oriented and challenging logistics-based business. Broad Knowledge About Methods For Identifying Customer Requirements. Demonstrated ability to manage projects/
High analytical competence and advanced IT skills including MS Excel
Profound knowledge of the Italian Last Mile market and logistics
Problem-solving, self-driven and result-oriented way of working
Excellent written and verbal communication skills in Italian and in English
Willingness to travel Additional Information With more than 1, 000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely. Our benefits: 20% discount in our zooplus shop
Internal and external training
Team events
Two extra vacation days and days off on 24th and 31st of December
Private medical care and life insurance
Multicafeteria system including Multisport card
Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
-
Delivery Experience Manager With Italian Languages
hace 1 semana
Barcelona, Barcelona, España Zooplus A tiempo completo(Senior) Delivery Experience Manager with Italian languages (all gender) Barcelona Barcelona, Catalunya, ES Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet...
-
Barcelona, España Zooplus A tiempo completoCompany Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. Job Description We are looking for a (Senior) Delivery Experience Manager (IT) (f/m/d),...
-
Barcelona, España Zooplus A tiempo completoCompany DescriptionMore than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.Job DescriptionWe are looking for a (Senior) Delivery Experience Manager (IT) (f/m/d), to...
-
Booking Sales Manager with Italian Language
hace 7 días
Barcelona, España Boataround A tiempo completo**1700 gross/month (Bratislava), 1900 - 2500 gross/month (Barcelona) + shift allowance + commissions from sales** Salary (brutto) **Barcelona, Bratislava** Location **Full-time** Type of employment **Your main responsibilities will be**: - Oversee and support the yacht rental reservation process - Help with daily operations and support other team...
-
Senior Delivery Manager
hace 7 días
Barcelona, España Clarivate A tiempo completo#hybrid - Barcelona We are looking for a Senior Delivery Manager to join our Delivery Management Team in Barcelona, Spain. This is an amazing opportunity to work with a small or mature medium-sized delivery team, alongside other Delivery Roles, and part of a more complex team. As a Senior Delivery Manager, you will guide the planning process, track...
-
Senior Delivery Manager
hace 3 días
Barcelona, España Clarivate Analytics A tiempo completoWe are looking for a Senior Delivery Manager to join our Delivery Management Team in Barcelona, Spain. This is an amazing opportunity to work with a small or mature medium-sized delivery team, alongside other Delivery Roles, and part of a more complex team. As a Senior Delivery Manager, you will guide the planning process, track progress (including...
-
Senior Delivery Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completo**#hybrid - Barcelona** We are looking for a Senior Delivery Manager to join our Delivery Management Team in Barcelona, Spain. This is an amazing opportunity to work with a small or mature medium-sized delivery team, alongside other Delivery Roles, and part of a more complex team. As a Senior Delivery Manager, you will guide the planning process, track...
-
Senior Delivery Manager
hace 2 días
Barcelona, España Clarivate A tiempo completo**#hybrid - Barcelona** We are looking for a Senior Delivery Manager to join our Delivery Management Team in Barcelona, Spain. This is an amazing opportunity to work with a small or mature medium-sized delivery team, alongside other Delivery Roles, and part of a more complex team. As a Senior Delivery Manager, you will guide the planning process, track...
-
Booking Sales Expert with Italian Language
hace 4 semanas
Barcelona, España Boataround A tiempo completo**1900 - 2500 (base salary) + shift allowance + commissions from sales** Salary (brutto) **Barcelona** Location **Full time** Type of employment **Your main responsibilities will be**: - Oversee and support the yacht rental reservations process - Help with daily operations and support other team members **Your skills are**: - Excellent communication...
-
Senior Delivery Manager
hace 1 mes
Barcelona, España Clarivate Analytics A tiempo completoWe are looking for a Senior Delivery Manager to join our Delivery Management Team in Barcelona, Spain. This is an amazing opportunity to work with a small or mature medium-sized delivery team, alongside other Delivery Roles, and part of a more complex team. As a Senior Delivery Manager, you will guide the planning process, track progress (including...
-
Senior Delivery Manager
hace 1 semana
Barcelona, Barcelona, España Clarivate Analytics A tiempo completoWe are looking for a Senior Delivery Manager to join our Delivery Management Team in Barcelona, Spain. This is an amazing opportunity to work with a small or mature medium-sized delivery team, alongside other Delivery Roles, and part of a more complex team. As a Senior Delivery Manager, you will guide the planning process, track progress (including...
-
Senior Delivery Manager
hace 3 semanas
Barcelona, España Clarivate Analytics A tiempo completoWe are looking for a Senior Delivery Manager to join our Delivery Management Team in Barcelona, Spain. This is an amazing opportunity to work with a small or mature medium-sized delivery team, alongside other Delivery Roles, and part of a more complex team. As a Senior Delivery Manager, you will guide the planning process, track progress (including...
-
Senior Delivery Manager
hace 1 semana
Barcelona, Barcelona, España Clarivate A tiempo completo#hybrid - BarcelonaWe are looking for a Senior Delivery Manager to join our Delivery Management Team in Barcelona, Spain.This is an amazing opportunity to work with a small or mature medium-sized delivery team, alongside other Delivery Roles, and part of a more complex team.As a Senior Delivery Manager, you will guide the planning process, track progress...
-
Booking Sales Hero with Italian Language
hace 3 semanas
Barcelona, España Boataround A tiempo completo**1900 - 2500 (base salary) + shift allowance + commissions from sales** Salary (brutto) **Barcelona** Location **Full time** Type of employment **Your main responsibilities will be**: - Oversee and support the yacht rental reservations process - Help with daily operations and support other team members **Your skills are**: - Excellent communication...
-
Senior Delivery Manager
hace 2 semanas
Barcelona, España Workato A tiempo completo**About Workato**: Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're proud...
-
Customer Care Manager With Italian
hace 3 días
Barcelona, España Zooplus Services Ltd A tiempo completoCustomer Care Manager with Italian (all genders) Full-time Department: Customer Care More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. As our Customer Care...
-
Senior International Accountant- Barcelona Based
hace 2 semanas
Barcelona, España Kaplan Languages Group A tiempo completo**Company Description** Kaplan Language Group (KLG) is a reliable and respected leader in the language travel industry, that provides high-quality, language-travel programs across the world. The group consists of some of the biggest names in educational language tourism: Alpadia Language Schools, ESL Languages, and Kaplan International Languages. With more...
-
Senior Program Manager, Eu Central Flow
hace 3 semanas
Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completoYou are proficient in English (European Framework level C2) - You have a strong track record of communication skills across multiple stakeholder groups. - You are a problem solver, comfortable working with data to make critical decisions. - Demonstrable experience in Operations, Supply Chain, Transportation or a related field - Experience owning program...
-
Senior Client Solutions Associate
hace 3 días
Barcelona, España Muriale'S Italian Restaurant A tiempo completoThe Senior Client Solutions Associate - French, German or Italian Speaking role sits within our EMEA Credit/Fixed Income Financial Services team, based in Barcelona. We have a prestigious and sophisticated client base at leading financial institutions in the EMEA region, including some of the world's largest Credit funds, Private Equity funds, Hedge...
-
Senior Delivery Lead
hace 1 semana
Barcelona, España Iq Esm A tiempo completoWe are seeking a highly skilled Senior Delivery Lead to manage the execution of AI initiatives within our client's organization. In this role, you will be responsible for leading teams, managing stakeholders, and navigating complex political landscapes while ensuring the successful delivery of AI products.We are looking for an individual with exceptional...