Senior Support
hace 7 días
*Note* - This role is office-based in Riyadh, Saudi Arabia. Candidates must be based there or have the ability to relocate (we offer VISA sponsorship). Combine your Linux support and software engineering skills, passion for technology, and your general knowledge of the full stack, from hardware to application, networking, Linux and open source, to help customers get the most from their solution from Canonical. Our team provides exceptional technical support and engineering solutions to help customers with everything open source from Ubuntu Server and Desktop to OpenStack and Kubernetes. This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. What your day will look like Apply your knowledge of Linux virtualisation using Libvirt/KVM, containers and Kubernetes along with your knowledge of TCP/IP networking to support customised solutions for our customers. Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. Provide advice on deployed architecture, implementing solutions for complex problems and guiding customers to successful data-center infrastructure operations Communicate regularly with the customer team about ongoing issues What we are looking for in you BA/BS degree in Computer Science or related technical field Professional experience with OpenStack is a must Professional experience with Kubernetes and/or Ceph Must be able to speak English fluently Excellent communication skills and extensive experience in customer-facing positions High motivation, ability to multi-task and follow-up reliably on commitments Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju and Ubuntu Ability to travel If you have a passion for the latest open source technologies, technical support, cloud-native development, data-center technologies such as OpenStack, Kubernetes and networking, you will love the Senior Support & Software Engineer role at Canonical. What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce. In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner Personal learning and development budget of 2,000USD per annum Annual compensation review Recognition rewards Annual holiday leave Employee Assistance Programme About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer During this application process I agree to use only my own words. I understand that plagiarism, the use of AI or other generated content will disqualify my application. * How did you perform in mathematics at high school? * How did you perform in your native language at high school? * Please share your rationale or evidence for the high school performance selections above. Make reference to provincial, state or nation-wide scoring systems, rankings, or recognition awards, or to competitive or selective college entrance results such as SAT or ACT scores, JAMB, matriculation results, IB results etc. We recognise every system is different but we will ask you to justify your selections above. * What was your bachelor's university degree result, or expected result if you have not yet graduated? Please include the grading system to help us understand your result e.g. '85 out of 100', '2:1 (Grading system: first class, 2:1, 2:2, third class)' or 'GPA score of 3.8/4.0 (predicted)'. We have hired outstanding individuals who did not attend or complete university. If this describes you, please continue with your application and enter 'no degree'. * Universities around the world score degrees in different ways. Please indicate your result, or expected result if you are close to graduation, along with information about the grading system. We expect all colleagues to meet in person 2-4 times a year, at internal company events lasting between 1-2 weeks. We try to pick new and interesting locations that will likely require international travel and entry requirement visas and vaccinations. Are you willing and able to commit to this? * Please note that if you require any accommodation for travel that relates to a physical disability please do let us know during your hiring process and we will be happy to discuss your requirements further. Which key open source technologies do you have experience with? * Ceph Debian Juju Linux Kernel Kubernetes Landscape MaaS OpenStack Other Red Hat Linux QEMU/KVM Ubuntu Describe your hands-on experience with OpenStack * Describe your customer-facing experience * Would you be able to relocate to Saudi Arabia? * Yes No I already live there Website LinkedIn Profile Please confirm that you have read and agree to Canonical's Recruitment Privacy Notice and Privacy Policy. * Recruitment Privacy Notice Privacy Policy In which country do you currently work? * Please select your current location from the dropdown. #J-18808-Ljbffr
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