Western Europe Bill To Cash

hace 2 días

Madrid, España Wtw A tiempo completo

.Description Reporting to the Global Head of Bill to Cash (B2C) with dual reporting lines into regional Corporate Risk & Broking (CRB) and Health & Benefits (H&B) operations leads, this is a leadership role with full responsibility for planning and managing all B2C Western Europe onshore operations and accountability for Western Europe offshore operations delivered by GSD (excluding France).
The role holder will work closely with the WEU business to bring in additional B2C work performed by the business teams e.G.
Billing, Collections.
This position will play a significant role on the B2C senior leadership team fostering close relationships with other regional leads and contributing to the vision and strategy of the function.
The role oversees and sets the direction of the Western Europe operations driving alignment and consistency with the global standard; the key performance indicator being free cashflow.
The role will drive the necessary changes for the improvement of operating and organizational efficiency of the team.
The Role Operating in a regional structure, this highly collaborative role is responsible for the operational teams across multiple geographies which deliver free cashflow and manage debt for CRB and H&B businesses.
The role holder will drive the standardization of business processes and maximize adoption of the technology ecosystem to optimize cashflow and efficiency for the Western Europe region.
Liaise with offshore counterparts to ensure that B2C operations are delivering the expected level of service to the businesses and are operating in line with appropriate regulatory requirements.
Ensuring that the B2C policies and process standards are being adhered to by both onshore and offshore Western Europe B2C operations.
Build relationships and work cross-functionally with frontline client-facing teams, finance, and treasury to enhance business performance.
Key Accountabilities A key member of the Global B2C Leadership team and accountable for developing the long-term Western Europe strategy for the Bill to Cash function.
Develop and manage the annual and long-term budgets for B2C Western Europe Operations expenses in conjunction with the Global Head of B2C and GSD team.
Strategic planning for B2C Western Europe Operations.
Continue to transform the BAU operation, identifying opportunities & building business cases for transitions, technology, and automation.
Manage regional/cluster B2C teams by providing direction and support, and managing/resolving any escalations from country or GSD teams.
Ensure B2C policies and process standards are being adhered to both onshore and offshore within the region, driving consistency across the operation and ensuring that process improvement opportunities are identified and implemented in a controlled and effective manner

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