User Services Technician
hace 6 meses
**Descripción de la empresa** Valencia Trading Office S.L**. es una filial de METRO ubicada en Albuixech (Valencia) cuyo objetivo es proveer el mejor producto a nuestro cliente convirtiéndonos en su mejor aliado en el sourcing & selling internacional de Fruta y Verdura.
¿Quieres formar parte de un equipo líder internacional en expansión? ¿Te gustaría crecer y desarrollarte profesionalmente en el sector Fruta y Verdura? ¿Eres una persona comprometida, emprendedora y positiva? Si la respuesta a todas estas preguntas es Sí, Te estamos buscando
**Descripción del empleo**
En **Valencia Trading Office** buscamos a una persona para el puesto de **User Services Technician**, asumiendo las siguientes responsabilidades:
- ** Brindar soporte a usuarios **(de primer nível y escalado de incidencias a soporte nível 2/3)
- ** Gestionar peticiones e incidencias** recibidas por los diferentes canales (ticketing, correo, teléfono) según los procesos definidos en el área
- ** Gestionar la telefonía móvil**. Configuración y mantenimiento de terminales iOS y Android siguiendo directrices corporativas. Gestionar altas/bajas de líneas móviles e incidencias de telefonía con proveedor
- ** Instalación y perfilado de estaciones de trabajo**. Sistema operativo Windows 10/11 y Office 365
- ** Documentación.** Generar y mantener actualizada documentación de procesos internos del área y manuales para usuarios
- ** Gestionar inventario informático**. Mantener el inventario actualizado del parque tecnológico en todas las herramientas (GLPI, Active Directory, SCCM)
- ** Gestionar compras** de dispositivos tecnológicos según necesidades
- Participar en **proyectos** según necesidad del departamento y la compañía (migraciones de SO, cambio de AV, políticas de seguridad en estaciones de trabajo, etc.)
**Requisitos**
- Estudios en informática (universitario o Formación Profesional)
- Conocimientos técnicos en admin./gestión de Windows 10/11 y Office 365 (OneDrive,Teams, Sharepoint)
- Conocimientos técnicos en adminitración de terminales móviles (Android e iOS)
- Disponibilidad para viajar
- Nível alto de inglés
- Muy valorable tener conocimientos en Active Directory
- Muy valorable conocimientos en JIRA/Confluence
**Información adicional** ¿Qué ofrecemos?**
- Retribución flexible
- Un plan atractivo de formación orientado a tu desarrollo profesional y personal
- Flexibilidad horaria para la conciliación con la vida personal
- Un entorno de trabajo internacional donde poder aprender y expandir tus conocimientos
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