Wfm Command Center Manager, Diabetes Support
hace 2 meses
.WFM Command Center Manager – Virtual or San Antonio, TX – MedtronicPosted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TXThe Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide suffer from diabetes and this is expected to reach close to 600 million in 10 years. The diabetes device industry is unique in that technologies available to monitor and manage diabetes are starting to converge with consumer electronics technology. As such, the decision dynamics are evolving: patients have a stronger voice in therapy choice, care is transitioning away from specialists, and the role of artificial intelligence is elevating care. Medtronic Diabetes is transforming its business to adapt to this change and create meaningful differentiation to drive customer preference and revenue growth.Under the direction of the Director of Workforce Management, Commercial Quality and Service Analytics, the Workforce Manager, Command Center will play a key role in the Diabetes Americas region, in improving the delivery of customer service by providing workforce optimization guidance. The leader will have accountability for the Medtronic Diabetes America's US and Manila, Philippines based command center 24×7 operation. In this role, you will be responsible for meeting service objectives, and initiating proactive and appropriate action around opportunities in staffing, planning, and command functions from a real-time perspective. The role will manage a team of 9 people and will work cross functionally with business leaders in the Americas organization as well operating teams in the customer care, patients' financial services and installed base organization.A Day in the LifeResponsibilities may include the following and other duties may be assigned:Provide 24x7x365 real time global command center oversightMonitor BPO and international managed operationsResponsible for meeting business service level metrics and optimizing agent resources to meet the call arrival patterns for each scheduled interval.Responsible for communication of intraday performance trends, barriers and risks impacting the call center's ability to meet the service level goals.Responsible for reallocation of agent resources based on current intraday interval performance spikes and dips, caused by planned or unplanned events and technology outages.Intraday management of requests for scheduled activities (Meetings, Trainings, Coaching, etc.).Monitor adherence activities to provide call center management with data to support coaching when needed and ensure adjustments are made when applicable to protect the integrity of Adherence data reporting and agent occupancy.Monitor queue activity and agent state durations to optimize agent resources, and proactively communicate to call center management when areas of opportunity are identified
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Wfm Command Center Manager, Diabetes Support
hace 2 meses
Calvos de Randín, España Society Of Workforce Planning Professionals A tiempo completoWFM Command Center Manager – Virtual or San Antonio, TX – MedtronicPosted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TXThe Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide...
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Wfm Command Center Manager, Diabetes Support
hace 4 semanas
Calvos de Randín, España Society Of Workforce Planning Professionals A tiempo completoWFM Command Center Manager – Virtual or San Antonio, TX – MedtronicPosted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TXThe Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide...
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Workforce Planning Manager
hace 2 días
Calvos, Orense, España Society Of Workforce Planning Professionals A tiempo completoJob Title: WFM Command Center Manager, Diabetes SupportJoin the Society of Workforce Planning Professionals in shaping the future of healthcare. We are seeking a highly skilled WFM Command Center Manager to lead our Diabetes Support team.About the Role:The WFM Command Center Manager will play a critical role in improving the delivery of customer service by...
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Workforce Planning Manager
hace 2 días
Calvos, Orense, España Society Of Workforce Planning Professionals A tiempo completoJob Title: WFM Command Center Manager, Diabetes SupportJoin the Society of Workforce Planning Professionals in shaping the future of healthcare. We are seeking a highly skilled WFM Command Center Manager to lead our Diabetes Support team.About the Role:The WFM Command Center Manager will play a critical role in improving the delivery of customer service by...
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Command Center Manager
hace 1 día
Santiago de Compostela, La Coruña, España Engineeringuk A tiempo completoJob Title: Command Center ManagerAmazon is seeking an experienced people manager to join our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.Key Responsibilities:Lead high-severity response calls and ensure fast and accurate triage for a global remote...
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Command Center Manager
hace 2 días
Santiago de Compostela, La Coruña, España Engineeringuk A tiempo completoJob Title: Command Center ManagerAmazon is seeking an experienced people manager to join our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.Key Responsibilities:Lead high-severity response calls and ensure fast and accurate triage for a global remote...
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Santiago de Compostela, España Amazon A tiempo completo.Manager EU Command Center Incident Response, OTS Command Center Job ID: 2770860 | Amazon EU SARL (Spain Branch) - C16Amazon is looking for an experienced people manager to join our global Command Center. We are looking for a passionate, hard-working, and talented Manager who wants to remove risk to the customer, resolve globally impacting barriers, and...
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Santiago de Compostela, España Amazon A tiempo completo.Manager EU Command Center Incident Response, OTS Command Center DESCRIPTIONAmazon is looking for an experienced people manager to join our global Command Center. We are looking for a passionate, hard-working, and talented Manager who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team. As a member...
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Santiago de Compostela, España Mygwork A tiempo completo.Manager EU Command Center Incident Response, OTS Command Center This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionAmazon is looking for an experienced people manager to join our global Command Center. We are looking...
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Santiago de Compostela, La Coruña, España Mygwork A tiempo completoManager EU Command Center Incident Response, OTS Command CenterThis role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity and strive to create an inclusive work environment.About the JobWe are seeking an experienced people manager to join our global Command...
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Santiago de Compostela, La Coruña, España Mygwork A tiempo completoManager EU Command Center Incident Response, OTS Command CenterThis role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity and strive to create an inclusive work environment.About the JobWe are seeking an experienced people manager to join our global Command...
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Santiago de Compostela, España Amazon A tiempo completo.DESCRIPTIONAmazon is looking for an experienced people manager to join our global Command Center.We are looking for a passionate, hard-working, and talented Manager who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team. As a member of the Command Center, you will be part of a world-class team in...
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Workforce Optimization Manager
hace 4 semanas
Calvos, Orense, España Society Of Workforce Planning Professionals A tiempo completoWorkforce Planning ProfessionalSociety Of Workforce Planning Professionals is seeking a skilled Workforce Planning Professional to join our team. As a Workforce Planning Professional, you will play a key role in improving the delivery of customer service by providing workforce optimization guidance.Key Responsibilities:Provide 24x7x365 real-time global...
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Workforce Optimization Manager
hace 4 semanas
Calvos, Orense, España Society Of Workforce Planning Professionals A tiempo completoWorkforce Planning ProfessionalSociety Of Workforce Planning Professionals is seeking a skilled Workforce Planning Professional to join our team. As a Workforce Planning Professional, you will play a key role in improving the delivery of customer service by providing workforce optimization guidance.Key Responsibilities:Provide 24x7x365 real-time global...
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Responsable Force Real Time Contact Center
hace 4 meses
Sant Pere de Ribes, España ADI Consulting A tiempo completoEn ADI CONSULTING queremos incorporar un Responsable Force y Conducción - WFM para sus oficinas de Madrid, desde donde coordinará y liderará los servicios que ADI presta a sus clientes en el área de monitorización, conducción y control en tiempo real de las operaciones de Contact Center. **Principales responsabilidades**: - Coordinará el equipo a su...
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Workforce Planning Manager
hace 1 mes
Calvos, Orense, España Society of Workforce Planning Professionals A tiempo completoJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at the Society of Workforce Planning Professionals. As a key member of our organization, you will be responsible for overseeing the command center operations for our Diabetes Support program.Key ResponsibilitiesProvide 24/7 global command center oversight to ensure...
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Workforce Planning Manager
hace 1 mes
Calvos, Orense, España Society of Workforce Planning Professionals A tiempo completoJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at the Society of Workforce Planning Professionals. As a key member of our organization, you will be responsible for overseeing the command center operations for our Diabetes Support program.Key ResponsibilitiesProvide 24/7 global command center oversight to ensure...
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Teleoperador/a Command Center Jornada Parcial de
hace 4 meses
Azuqueca De Henares, España Quirónsalud A tiempo completoCon más de 80 centros en toda España, Quirónsalud es la compañía líder en España en prestación de servicios sanitarios. Contamos con expertos de prestigio internacional en el ámbito biomédico y con un gran equipo de profesionales sanitarios y no sanitarios que trabaja día a día con el fin de ofrecer la mejor calidad asistencial y especializada de...
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Workforce Optimization Manager
hace 4 semanas
Calvos, Orense, España Society of Workforce Planning Professionals A tiempo completoWorkforce Planning ProfessionalJob Summary:We are seeking a highly skilled Workforce Planning Professional to join our team at the Society of Workforce Planning Professionals. As a key member of our organization, you will play a critical role in optimizing our workforce management processes to drive business success.About the Role:The Workforce Planning...
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Workforce Optimization Manager
hace 4 semanas
Calvos, Orense, España Society of Workforce Planning Professionals A tiempo completoWorkforce Planning ProfessionalJob Summary:We are seeking a highly skilled Workforce Planning Professional to join our team at the Society of Workforce Planning Professionals. As a key member of our organization, you will play a critical role in optimizing our workforce management processes to drive business success.About the Role:The Workforce Planning...
