? Solo Quedan 24H Contact Center Process
hace 1 mes
.What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we do?As the "Contact Center & Travel Operations Process & Procedures Specialist", you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases. You will be the primary point of contact interfacing cross-functionally to ensure customer service needs are met.What will you do?Responsible for process assessments, process design, and redesign.Evaluate and define appropriate processes and procedures across contact channels, teams, and use cases.Act as the primary point of contact interfacing cross-functionally to ensure customer service requirements and constraints are considered.Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.Map processes and procedures and use data insights to continuously identify efficiency, productivity, and customer experience improvement opportunities.Represent the "voice of the customer" in process design, while taking into account business constraints.Monitor and measure the benefits of post-process implementation to ensure product quality, efficiency, and improvement.Summarize, visualize, and present data.Provide support and expertise to help implement various projects and initiatives.Previous Experience:- Minimum of two (2) years of call center industry experience, with at least one (1) year in the travel sector.- Minimum of two (2) years experience dealing with processes and procedures, quality, business analysis, or project management role.Linguistic Skills: (Based on Common European Framework of Reference)- C1/C2 level English (verbal, reading, writing) is required.- B1/B2 level in Spanish (verbal, reading, writing) is preferred.Technical Knowledge:Familiarity with CRM, order management, and contact management systems and practices is a plus.Salesforce knowledge and experience are highly desirable.Minimum one (1) year of experience working with Amadeus and/or other reservation systems with sound knowledge of ticketing/re-issuance & refund process. Certification from IATA/travel institute is desirable.Analytical skills for reviewing information, analyzing data, and making appropriate recommendations for improvement
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Contact Center Process Specialist
hace 4 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoJob Title: Contact Center Process SpecialistJob Summary:We are seeking a highly skilled Contact Center Process Specialist to join our team at Exoticca. As a Contact Center Process Specialist, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Key Responsibilities:Evaluate and...
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Contact Center Process
hace 1 mes
Barcelona, España Cataloxy A tiempo completo.Publicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Contact Center Process
hace 1 mes
Barcelona, España Cataloxy A tiempo completo.Publicada: 09.10.2024. Actual hasta: 15.11.2024 Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética,...
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Contact Center Process
hace 1 mes
Barcelona, España Cataloxy A tiempo completo.Publicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Contact Center Process
hace 2 meses
Barcelona, España Exoticca Travel Co A tiempo completo.What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Contact Center and Process Specialist
hace 1 mes
Barcelona, Barcelona, España Exoticca A tiempo completoKey Responsibilities:As a key member of the Exoticca team, you will be responsible for developing and implementing efficient processes and procedures across our contact channels, teams, and use cases. Your primary focus will be on ensuring exceptional customer service experiences while streamlining our operations.Key Accountabilities:• Conduct thorough...
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Contact Center Process
hace 1 mes
Barcelona, España Cataloxy A tiempo completoPublicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Contact Center Process
hace 1 mes
Barcelona, España Cataloxy A tiempo completoPublicada: 09.10.2024. Actual hasta: 15.11.2024 Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Contact Center Process
hace 1 mes
Barcelona, España Cataloxy A tiempo completoPublicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Contact Center Process
hace 1 mes
Barcelona, España Cataloxy A tiempo completoPublicada: 09.10.2024.Actual hasta: 15.11.2024 Exoticca es una empresa que ofrece igualdad de oportunidades.La diversidad y la inclusión son nuestro núcleo.No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Contact Center Process
hace 1 mes
Barcelona, España Exoticca A tiempo completo.What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Contact Center Process
hace 2 meses
Barcelona, España Exoticca Travel Co A tiempo completo.What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Contact Center Process
hace 1 mes
Barcelona, España Exoticca A tiempo completoWhat is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Contact Center Process
hace 1 mes
Barcelona, España Cataloxy A tiempo completoPublicada: 09.10.2024. Actual hasta: 15.11.2024 Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética,...
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Contact Center Process
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Contact Center Process
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoPublicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Contact Center Process
hace 2 meses
Barcelona, España Exoticca Travel Co A tiempo completoWhat is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Contact Center Process
hace 1 mes
Barcelona, España Exoticca A tiempo completoWhat is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Contact Center Process
hace 2 meses
Barcelona, España Exoticca Travel Co A tiempo completoWhat is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.At the core of Exoticca's brand equity is the commitment to "creating life milestones."We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Contact Center Process
hace 2 meses
Barcelona, España Exoticca Travel Co A tiempo completoWhat is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
