Expert Community Manager

hace 6 días


Barcelona, España Context Walks Llc A tiempo completo

.ABOUT CONTEXTContext has redefined the travel industry by bringing authentic experiences to life both online and in-person in over 60 cities around the world. Context Travel – our in-person offering – provides half and full day walking tours (private or small group shared experiences) that dive deep into a city's rich history and culture. Context Learning – our online offering – provides live and on-demand seminars, courses, and virtual tours. We are the first to make it possible to learn through travel before, during and after a trip — creating those unforgettable moments that our guests treasure for a lifetime.Context is a long-standing tour company and B Corp, backed by growth equity since 2017.ROLEExpert Community Manager - France, Central & Northern EuropeLOCATIONEurope RemoteSTART DATEASAPJOB DESCRIPTIONThe Context Delivery team is responsible for the end to end success of all Context experiences for all stakeholders— clients, advisors, experts (our tour guides), vendors, and partners— organizing the highest quality, personalized cultural experiences while maintaining efficient operations. The Expert Community Manager - France, Central & Northern Europe for Context is a key member of the France, Central & Northern Europe Delivery team and is responsible for the relationship management and day to day operations of the regional expert (tour guide) community, as well as the implementation of global expert community strategy at the regional level. In this role, you will report to the France, Central & Northern Europe Delivery lead and work closely with the Director of Expert & Product Development and the entire France, Central & Northern Europe Delivery team to support all aspects of the timely and successful delivery of the region's experiences.As a primary point of contact for regional experts and a representative of the company, the role requires a high level of communication skills, attention to detail, and the ability to work well with a variety of individuals across cultures and time zones.ROLE AND RESPONSIBILITIESDeliver a positive connection between the expert community and the Context team.Ensure the best experts are available for each tour.Communicate relevant local information from the regional expert communities to the Delivery team, and communicate relevant company information to the regional expert communities.Recruit experts for regional supply needs based on analysis surfaced by regional lead.Provide global account management for the regional community and DMC partners, including:Onboarding - Holistic onboarding with training materials to ensure new experts are fully prepared ahead of the first tour and are set up for success.Day to day management - be a point of contact for experts and respond to inquiries in a timely manner.Ensure expert profiles are up to date and accurately annotated.Prepare end of month accounting for approval by Global Expert Director



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