Tour Coordinator

hace 4 semanas

Barcelona, España Der Touristik Suisse Ag A tiempo completo

About Kuoni Tumlare: At Kuoni Tumlare , we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large.
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.
Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
The Job: To manage the full life cycle and deliver a first-class handling of all Tours, including Series business and Adhoc, checking itineraries and making all necessary bookings and arrangements.
This shall be done with a strong focus on revenue, customer satisfaction, and high quality.
Responsibilities: End to end tour process (including quotation support & optimisation) To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.
Complete any rate collection/negotiation activities requested by your Manager/Supervisor Deliver on teams agreed SLA's Search for new suppliers, negotiate services and rates.
Join and lead Inspections & Client meetings if requested by the company.
Onsite support for key MICE groups if requested by the company.
Provide active and ongoing support and knowledge transfer to hubs and the Kuoni Tumlare sales organisation.
Pre/Post season analysis and recommendations Handle direct business end-to-end, including setting pricing and margin control.
Undertake project work as required by management.
Investigate and resolve service complaints.
Requirements: Commercially minded and Sales driven Project management Proven ability to build strong customer and supplier relationships Good oral and written communication skills Language skills – English + Spanish Entrepreneurial and creative approach Destination travels expertise in Iberia Excellent at coordinating across a matrix organization Availability to travel Knowledge of the Amadeus system will be valued.
What We Offer: Opportunity to work in an international environment.
Diverse & Inclusive culture.
Learning and training opportunities for growth.
Dedicated Employee Engagement Activities.
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