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Transportation Representative, Ship With Amazon
hace 3 meses
Transportation Representative, Ship with AmazonA transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.
Key job responsibilities
Effectively communicate in a clear and professional manner at all times.
Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.
Effectively manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintains or exceeds targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
BASIC QUALIFICATIONSGraduation in any specialization from a recognized university.
Excellent communication skills (written and verbal) in language.
Ability to communicate correctly and clearly with all customers.
Good comprehension skills – ability to clearly understand and state the issues customers present.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
PREFERRED QUALIFICATIONSProficiency in Advanced Excel (pivot tables, vlookups).
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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