Consumer Care Analyst
hace 4 semanas
.Your roleWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily, identify anomalies, and ensure data accuracy and classification integrity.Contribute to process Consumer Care Process Improvement proposals and document new designed processes.Provide training to external agents, coordinators, and internal supporters as required.Manage and document bugs or new processes in our ticketing tool Jira, following up on their resolution or implementation.Ensure the external team is equipped with accurate, up-to-date information for direct consumer responses, and keep the knowledge base current.Generate periodic reports and maintain ongoing communication with external coordinators, agents, internal teams, and other stakeholders.Collaborate effectively with teams across the organization (especially IT) to identify and address consumer needs.What are we looking for?At least 2 years of working in a consumer data analyst role or similar.Proficiency in data analysis tools and CRM software.Analytical skills with attention to detail and ability to work independently and as part of a team.Proactive, client-oriented, analytical/IT/Business mindset and process-oriented.High organizational and relational skills.Proactivity, energy, and adaptability to change.Autonomy, flexibility, and empathy.Desirable knowledge of PowerBI, Tableau, SAP Analytics, QlikView, or Looker, and experience with a CRM, desirable with Salesforce.Fluent level of English and Spanish.What do we offer?Hybrid working model.Flexible working hours.Affinity University platform: Professional development opportunities to employees at different stages of their careers, acknowledging diverse career paths.Pet-friendly office.Celebrations & Fun.We cultivate an inclusive culture that celebrates diversity. We firmly believe that embracing various perspectives is integral to our company's success and the strength of our team. That's why we are committed to providing equal opportunities for all.Our CompanyAffinity Petcare is more than an international petfood company. For more than 50 years, we have been dedicated to nourishing healthy bonds between dogs, cats, and people to make the world a better place.We are very proud of our innovative brands which include: Ultima, Advance, Brekkies, Nature's Variety, Nature's Menu, Natural Trainer, Libra, and more. Currently, we are over 1,800 professionals working for this purpose from Barcelona, Paris, Milan, and Snetterton, as well as 4 production sites through which we supply the 70+ countries where our brands have a presence
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Consumer Care Analyst
hace 2 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoJob SummaryWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data...
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Consumer Care Analyst
hace 4 semanas
Barcelona, España Affinity Petcare Sa A tiempo completoWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do? Monitor key KPIs...
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Consumer Care Analyst
hace 4 semanas
Barcelona, España Affinity Petcare Sa A tiempo completo.We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs...
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Consumer Care Analyst
hace 1 mes
Barcelona, España Affinity A tiempo completoDescription Your roleWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you...
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Consumer Care Analyst
hace 1 mes
Barcelona, España Affinity Petcare A tiempo completo**Your role** We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction. **What will you do?** -...
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Consumer Care Analyst
hace 4 semanas
Barcelona, España Affinity Petcare A tiempo completoYour role We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do? Monitor key...
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Consumer Care Analyst
hace 4 semanas
Barcelona, España Affinity Petcare Sa A tiempo completoWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...
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Consumer Care Process Analyst
hace 3 semanas
Barcelona, Barcelona, España Affinity A tiempo completoAbout the RoleWe are seeking a Consumer Care Process Analyst to optimize our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data accuracy and classification integrity.Contribute to process Consumer Care Process Improvement...
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Consumer Care Analyst
hace 4 semanas
Barcelona, España Affinity Petcare A tiempo completoYour roleWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key...
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Consumer Care Analyst
hace 1 mes
Barcelona, España Affinity A tiempo completoDescription Your role We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction. What will...
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Consumer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoJob Title: Consumer Care AnalystWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key Responsibilities:Monitor key KPIs daily, identify anomalies,...
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Consumer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoJob Title: Consumer Care AnalystWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key Responsibilities:Monitor key KPIs daily, identify anomalies,...
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Consumer Care Process Analyst
hace 2 semanas
Barcelona, Barcelona, España Affinity A tiempo completoAbout the RoleWe are seeking a skilled Consumer Care Analyst to join our team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data accuracy and classification integrity.Contribute to...
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Consumer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Affinity A tiempo completoAbout the RoleWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data...
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Consumer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Affinity A tiempo completoAbout the RoleWe are seeking a highly skilled Consumer Care Analyst to join our team. As a key member of our Consumer Care team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data...
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Consumer Care Analyst
hace 3 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Consumer Care Analyst to join our team, who will play a key role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. The ideal candidate will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.Key Responsibilities:Monitor key KPIs...
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Consumer Care Process Optimizer
hace 3 días
Barcelona, Barcelona, España Affinity A tiempo completoAbout the Role:We are seeking a Consumer Care Analyst to join our team, who will play a key role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key Responsibilities:Monitor key KPIs daily, identify anomalies, and ensure data accuracy and classification integrity.Contribute to process...
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Consumer Care Optimization Specialist
hace 2 semanas
Barcelona, Barcelona, España Affinity A tiempo completoAbout the RoleWe are seeking a highly skilled Consumer Care Analyst to join our team. This individual will play a crucial role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data accuracy and classification...
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Pet Care Data Analyst
hace 3 semanas
Barcelona, Barcelona, España Affinity Petcare A tiempo completoJob DescriptionWe are seeking a highly skilled Pet Care Data Analyst to join our Consumer Care team. As a key member of our team, you will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs.Key ResponsibilitiesMonitor key KPIs daily, identify anomalies, and ensure data...
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Rrp Consumer Care Associate
hace 2 meses
Barcelona, España Jti A tiempo completoAt JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.RRP CONSUMER CARE ASSOCIATE Are you passionate about delivering exceptional consumer...
