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Madrid, España Indie campers A tiempo completoABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...
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Branch Operations Supervisor
hace 3 meses
THE ROLEWe're looking for travel enthusiasts with a passion for guest service for our depot in San Fernando de Henares - Madrid.You'll be the face of our company, reporting directly to the Iberia - Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot..WHAT WILL YOU WORK ON?Handle incoming reservations, organise and perform vehicle check-ins and check-outs, and coordinate the team's activities;Training, supervising, and coaching your team;Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;Control workforce planning, manage inventory, local suppliers and cleaning services;Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;Assisting in reselling campervans, preparing and showing them to prospective buyers.WHO ARE WE LOOKING FOR?You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;1+ years of experience in a team management/lead/supervisory role;You're fluent in English and Spanish (mandatory);You're eligible to work in Spain, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);You're available to work on weekends and public holidays;You're a responsible person who takes their work seriously and can be relied upon.THE INDIE COMMITMENTBeing part of a young, fast-growing and innovative company where you make a difference;Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;Continuous training and coaching to develop the skills that matter to you;Schedules fixed in advance, with weekends and holidays being rotated between team members;Compensation package that includes Performance and Referral bonuses;Free Road Trips, so you can experience Indie firsthand trips around the US and Europe.
