Head Of It Service Management

hace 1 mes

Barcelona, España Importante Grupo A tiempo completo

.With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and to promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create unparalleled, direct impact.Job Description Our Galderma office in Barcelona is looking for a Head of IT Service Management to work hybrid. The Head of IT Service Management will ensure the delivery of a seamless IT service to all users in Galderma. In addition to setting the vision and strategy for IT Service Management, the head will manage and direct the Service Management Team at a global level. The Service Management team is made up of 8 IT Service Managers and other vendors.Key Tasks Be the contact point for stakeholders for IT service improvements and escalations.Provide guidance, leadership, and mentoring to a team of Application Services Managers.Support and develop the technical expertise needed to meet long-term business needs.Ensure balanced Service portfolio management across the team by allocating work to the appropriate team member.Actively drive improvements and efficiencies within the team, introduce a robust SDLC and other best practice processes and ways of working.Liaise with the IT Service Managers to ensure that new team structures are effectively adopted and that Application Support and Development teams work well.Advocate the introduction and use of Service Now, working alongside the IT Service Manager to embed the tool within the development team.Skills & Qualifications Education in Computer Science or equivalent technical career.People management remit in an international setting.Worked in IT Service Management in a corporate setting; pharmaceutical organizations a plus.Solid project management skills, including the ability to influence and speak with all levels of staff.What we offer in return You will be working for an organization that embraces diversity & inclusion and believes we will deliver better outcomes by reflecting the perspectives of our diverse customer base.You will receive a competitive compensation package with a bonus structure and extended benefit package.You will be able to work in a hybrid work culture

  • Head Of It Service Management

    hace 1 mes

    Barcelona, España Importante Grupo A tiempo completo

    .With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all,...

  • Head Of It Service Management

    hace 1 mes

    Barcelona, España Importante Grupo A tiempo completo

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.We look for people who focus on getting results, embrace learning and bring a positive energy.They must combine initiative with a sense of teamwork and collaboration.Above all,...

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