Customer Care Consultant

hace 2 meses

Valencia, España Top Language Jobs A tiempo completo

Moving to Valencia and working as a Customer Care Consultant by providing clients the best solutions. Doesn't that sound exciting?Living in the healthiest city in the world and next to that, having big opportunities to grow on a personal and professional level. Being surrounded with great nature and sunny weather. To sum it up, working in an international environment with flat hierarchy.So, are you ready for this exciting step in your life?Your responsibilities and impact as a Client Care Sales Representative will be:Providing support to customers by responding to inbound requests and document relevant case informationAssisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channelsProviding product information to the customer (e.g. subscription, payment and technical requirements)Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channelsEnsuring excellent customer satisfaction by responding in an appropriate and friendly mannerSkills, qualifications and interest you need to succeed in this role:Dutch native (or Flemish) English fluentCommitted and dedicatedTeam player with strong listening skillsService minded person with the ability to handle conflicts in a constructive mannerBeing a strong communicatorNo experience neededWhat's in it for you?Type of contract: IndefinidoWorking hours: 39h/week, Mon-Fri 09:00- 18:00Performance bonus of potentially 300€ per monthTraining 2 - 4 weeks and working with a buddy systemEquipment providedHybrid system, just a few days at the officeSpanish lessonsMeal allowances possibleConstant, on the job trainingInternational environmentSupport from the company regarding paperwork (NIE and SSN) #J-18808-Ljbffr

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