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Customer Care Consultant
hace 4 meses
Moving to Valencia and working as a Customer Care Consultant by providing clients the best solutions. Doesn't that sound exciting?Living in the healthiest city in the world and next to that, having big opportunities to grow on a personal and professional level. Being surrounded with great nature and sunny weather. To sum it up, working in an international environment with flat hierarchy.TasksYour responsibilities and impact as a Customer Care Consultant will be:Providing support to customers by responding to inbound requests and document relevant case informationAssisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channelsProviding product information to the customer (e.g. subscription, payment and technical requirements)Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channelsEnsuring excellent customer satisfaction by responding in an appropriate and friendly mannerRequirementsSkills, qualifications and interest you need to succeed in this role:Dutch native (or Flemish) English fluentCommitted and dedicatedTeam player with strong listening skillsService minded person with the ability to handle conflicts in a constructive mannerBeing a strong communicatorNo experience neededBenefitsWhat's in it for you?Type of contract: IndefinidoWorking hours: 39h/week, Mon-Fri 09:00 - 20:00;Sat 09:00 - 18:00Monthly bonus even 250€Training 2 - 4 weeks and working with a buddy systemHybrid system, just a few days at the officeSpanish lessonsConstant, on the job trainingInternational environmentSupport from the company regarding paperwork (NIE and SSN)What should you expect from living in Valencia?A cosmopolitan city with a modern look and a rich historyColourful Fallas fiestas serving tradition and fun at the same timeSunny and warm weather that you will enjoy all year longA delicious gastronomic culture including famous paellaBeautiful surroundings of nature and beachesUp-and-coming start-up paradiseYour Future Company:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona Valencia. #J-18808-Ljbffr
