Guest Relations
hace 3 semanas
Empresas: Hotel Hyatt Regency Barcelona Tower • Cumplir con los procedimientos operativos de su departamento. • Seguimiento y actualización de las preferencias de los clientes vía las herramientas en sistema (Profiles Notes, GEM Notes, Traces, Alerts). • Preasignación de habitaciones VIP, peticiones de amenities, Preparación de listado VIP y cartas de bienvenida. • Responder a cualquier pregunta, necesidad y deseo de los huéspedes y hacer un seguimiento de los mismos para garantizar que sus solicitudes se hayan atendido satisfactoriamente. • Esperar y reaccionar con prontitud a los requisitos y consultas de los huéspedes, como peticiones especiales. • Escuchar y resolver activamente las quejas de los huéspedes y realizar el seguimiento. • Supervisar y coordinar todas las llegadas y salidas de invitados especiales (VIP, Globalist, etc.) • Coordinar y gestionar la comunicación entre los huéspedes y el personal. • Dirigir y gestionar para garantizar que se cumplan todos los estándares y procedimientos operativos. • Control de paquetería y objetos de olvido junto con recepción y housekeeping. • Gestionar el envío de olvidos. • Revisión del Regency Club y reportar a F&B y áreas nobles las necesidades de limpieza y reposición. • Entablar conversación con los huéspedes en Regency Club. • Dar la bienvenida a los clientes VIP. Requisitos : • Formación en Hostelería: Deseable Técnico Superior en Restauración, FPII Hostelería y Turismo, Ciclo Formativo de Grado Superior. • Nivel alto de inglés, plus otros idiomas. • Orientación al cliente, entusiasmo e iniciativa
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Guest Relations Supervisor
hace 3 semanas
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
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Guest Relations Supervisor
hace 2 semanas
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
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Guest Relations Agent
hace 7 días
Barcelona, España Hilton Diagonal Mar A tiempo completoEmpresas: Hilton Diagonal MarAs Guest Relations Agent you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest...
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Guest Experience Supervisor
hace 4 semanas
Barcelona, España Mandarin Oriental Hotel Group A tiempo completo**Position**: Guest Experience Supervisor (Full time #533793) **Property / Office**: Mandarin Oriental, Barcelona **Location**: Barcelona, Spain It is the mission and intent of this position that the Guest Relations Supervisor will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Department. - Scope of Position -...
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Guest Experience Expert
hace 1 semana
Barcelona, España Renaissance Hotels A tiempo completoPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
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Guest Experience Expert
hace 1 semana
Barcelona, España Renaissance Hotels A tiempo completoPOSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...
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Guest Relations Supervisor
hace 1 semana
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special...
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Supervisor Guest Relations
hace 4 semanas
Barcelona, España Marriott International, Inc A tiempo completo**Número de Empleo** 24068046 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios...
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Property Manager
hace 7 días
Barcelona, España Apartool A tiempo completo**# What you'll do**: **Sobre TSH** The Social Housing es un proyecto que colabora directamente con la administración pública alojando temporalmente a familias en riesgo de exclusión social y acompañando a los usuarios durante su proceso de inserción social mientras se adaptan a su nueva vivienda. **¿Qué harás?** En The Social Housing estamos...
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Guest Relations
hace 6 días
Barcelona, España Sun Moon Hostel A tiempo completoSe busca persona muy motivada y muy amigable para la dirección de un bar restaurante en un hostel en el centro de Barcelona Se da un comedor de más de 100 m2 para explotar el bar restaurante. Y de una cocina privada. Se da la opción de servir el desayuno y hacer actividades. También de promocionar atracciones turísticas de...
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Front Desk Agent Beach Hostel Club Ibiza
hace 6 días
Barcelona, España Barcelona Crew A tiempo completo**FRONT DESK AGENT BEACH HOSTEL CLUB IBIZA**: **Company** BEACH HOSTEL - IBIZA **Position description** Provide reception service to hostel guests including check-in/out, handling customer enquiries and providing information, guidance and support for guests and their onward travels, general customer service, provide support to the breakfast area and...
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Front Desk Agent
hace 4 semanas
Barcelona, España Barcelona Crew Academy A tiempo completo**Company** BEACH HOSTEL - IBIZA **Position description** Provide reception service to hostel guests including check-in/out, handling customer enquiries and providing information, guidance and support for guests and their onward travels, general customer service, provide support to the breakfast area and catering duties. **Position requirements** - Min....
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Senior Supervisor
hace 4 semanas
Barcelona, España Try Talent LLC A tiempo completoJob Title: Senior Supervisor Starting Date: April, 12-month Contract Location: Middle East (specific location undisclosed) Hotel: Anonymous **Job Description**: We are currently seeking a dedicated and experienced Senior Supervisor to join our hospitality team at an upscale hotel in the Middle East (specific location undisclosed). As a Senior Supervisor,...
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Assistant Night Manager
hace 1 día
Barcelona, España Marriott International, Inc A tiempo completo**Job Number** 24084801 **Job Category** Rooms & Guest Services Operations **Location** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and assisting...
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Mgr-front Desk
hace 4 semanas
Barcelona, España Marriott International, Inc A tiempo completo**Job Number** 24014802 **Job Category** Rooms & Guest Services Operations **Location** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
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Reservations Trainee
hace 7 días
Barcelona, España Marriott International, Inc A tiempo completo**Job Number** 24080682 **Job Category** Management Development Programs/Interns **Location** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management You will learn first-hand about a hotel's operations. Our Hotel...
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Reservations Supervisor
hace 4 semanas
Barcelona, España Marriott International, Inc A tiempo completo**Job Number** 23033547 **Job Category** Reservations **Location** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **RESUMEN DE LA POSICIÓN** Assists Director of S&M and Head of Revenue to oversee...
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Reservations Trainee
hace 7 días
Barcelona, Barcelona, España Marriott A tiempo completoJob Number Job Category Management Development Programs/InternsLocation The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, SpainSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementYou will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry...
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Reservations Trainee
hace 7 días
Barcelona, España Marriott A tiempo completoJob Number 24080682 Job Category Management Development Programs/Interns Location The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management You will learn first-hand about a hotel's operations. Our Hotel Internship Program...
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Pr & Events Internship
hace 4 semanas
Barcelona, España Red Points A tiempo completoCompany Description **Red Points protects brands and content in the digital environment.** Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With...