Greek Speaking Risk Specialist

hace 1 mes

Barcelona, España Teleperformance A tiempo completo

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals.Purpose of the RoleAs the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks that come with navigating the world of payments. On a given day, each Specialist reviews businesses who either wish to use or are currently using the platform. While doing so, the reviewer verifies and validates information provided by the merchant. A standard check will compare specific details from the account application against supporting documentation such as a website, document scans, or internal/external databases.The reviewer will be evaluating merchants for potential risks they may present. This can take the form of supportability, KYC, credit, or fraud. They will make decisions on a daily basis that have wide-ranging impacts on financial losses, user experience, or financial partner obligations.ResponsibilitiesVerify all required details have been submitted with the application for processing.Examine and validate the identity of the merchant to ensure the information submitted is valid.Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.Investigate and compare the items sold on the merchant's website to information provided on the Product description, merchant industry, and charges.Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.Ensure no items being sold on the merchant's site violate these guidelines.Based on the merchant's website, categorize the business using a list of guidelines.Identify businesses as supportable, prohibited, or in need of small changes to their business model.RequirementsNative level of Greek.Fluent in English (C1 or higher).Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.Capacity for showing empathy, remembering there is a person behind the business.Efficiency working in a fast-paced, high-volume environment.Comfortable making decisions based on incomplete or ambiguous information.Persistence and thoroughness, willing to go the extra mile to understand specific cases and examine underlying causes.Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.Desired QualificationsExperience with payments, risk, compliance, or the financial industry.Previous background in a role supporting users at a technology company.#J-18808-Ljbffr

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