Relocation & Back Office Representative With French And Spanish

hace 4 días

Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain is looking for a Relocation and Back Office Representative with French and Spanish Purpose of the role: The Relocation team takes care of customers who would like for their existing fleet of corporate instruments to be moved to a different location. Since our client instruments are technologically complex, they need to be uninstalled, dismantled and reinstalled by specifically trained engineers. The transport needs to be managed by a logistics company with expertise in packing and moving sensitive equipment and the new location needs to be prepared accordingly. Our client offers their customers all these services as a package deal or per demand service.
 
As a Relocation Agent, you will deal with the following tasks:

Analyze and categorize relocation requests according to their geographical location, complexity and urgency
Inform the responsible Sales representatives to get support in getting additional information when necessary
Use SAP CRM and an array of other tools to identify the exact product numbers of all machines that need to be moved
Contact our client's logistics partners and provide them with weights and dimensions of the customer fleet to get availability and quote on the transport required
Contact Original Equipment Manufacturers to get a quote on uninstalling and reinstalling of Third party machines if such are included in the relocation
Get necessary customs clearance documentation for relocation outside of the EU 
Analyze and choose a logistics offer
Analyze and accept the Original Equipment Manufacturer offer
Prepare an official offer and send it out to responsible Service Business Manager for approval using current price lists
Once approval is granted, share it with the responsible Sales representative to send to customer 
Prepare Third Party PO for external partners such as logistics partners or third party vendors Requirements Experience on data management, quality and cleaning Native/advanced level of French and Spanish B2 level of English or higher. Experienced user in CRM. Good verbal and written communication skills in appropriate language. Motivation & personality for seeking customer satisfaction and resolution. Ability to take initiative, prioritize, and manage time effectively. Candidates must be located in Spain. Benefits A full-time position with working hours from Monday to Friday from 9am to 6pm. Remote work Salary: 20.200€ gross/year + 1.800€ gross/year attendance bonus. Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project) Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).

  • Relocation & Back Office Representative With French And Spanish

    hace 4 días

    Barcelona, España Teleperformance Spain A tiempo completo

    Teleperformance Spain is looking for a Relocation and Back Office Representative with French and SpanishPurpose of the role:The Relocation team takes care of customers who would like for their existing fleet of corporate instruments to be moved to a different location. Since our client instruments are technologically complex, they need to be uninstalled,...

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