Customer Services Engineer
hace 2 meses
PURPOSE OF THE ROLE We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support. Part of the job will include some participation on the sales process conducting demos, POCs and presentations to the customers, from the technical point of view and based in your own specialization level on relevant technologies and product lines. The primary objective is to become an efficient and effective member of the Customer Services team, delivering highly competent and effective services, focused on the best solution of the sector, achieving maximum customer satisfaction and furthering the professional image of the company.
DUTIES AND KEY ACCOUNTABILITIES Get specialized in the relevant technologies, specific product lines and systems from issued documentation, participation in trainings at the supplier factory and/or online trainings and certifications. Is expected to take ownership of relevant technologies according to your domain and specialization (ex. Cameras, Video Mixers, Multiviewers, Routing Systems, Graphics Systems, Playout Systems, Intercom Systems and any other product line as required). Provide the first level technical, software and hardware related assistance and support to customers, for all specialized products, either by remote diagnosis or directly hands-on the systems. Escalate unresolved problems and issues to the relevant third parties. Carry out with the procedures necessary to test, certify and validate systems during the commissioning process. Carry out with planned and proactive maintenance at customer site. Carry out with operational and technical trainings for customers end users. Carry out with writing reports, proposals and projects documentation maintenance. Carry out with the follow-up and documentation of all services and support assistance delivered, to keep track of all daily task. Get familiarized and follow the cybersecurity policies and process of the organization. Frequent travel within Spain territory is an essential part of the job. Some travel to factories and customer sites abroad could be expected especially within Europe territory. SKILLS REQUIRED Degree in Audiovisual and Multimedia Systems Engineering or equivalent. Basic knowledge in Broadcast IP technologies (ex. ST2022, ST2110, NMOS, H.264, H.265 and similar technologies) and/or knowledge in cloud-based broadcast solutions are highly valued. Basic IT and computing knowledge. Routing switch and/or AWS certifications are highly valued. Basic STIC knowledge. Higher STIC knowledge or Cybersecurity certification is highly valued. B2 English level required. Previous experience in the broadcast sector required. At least 3 years' experience as a service delivery and/or customer support engineer. GENERAL REQUIREMENTS Customer focused job. You should always display a proactive approach to solve problems. Outgoing and good at building relationships through inspiring trust and confidence. To have a professional personal image presentation. Self-motivation and a willingness to work with others towards a shared goal. The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team. Be a team builder at all the time, help and support your colleagues when is needed. Excel at continual learning in a rapidly advancing technological area. Good verbal communication skills. Ability to work under pressure. To take responsibility for your own health and safety as necessary. To comply with the company's disciplinary and grievance procedure as required. To comply with the company's policies and procedures at all times. The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive. Duties are set out in this job description but please note that, in consultation with the post holder, the company reserves the right to update the job description from time to time to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description.
#J-18808-Ljbffr
-
Customer Services Engineer
hace 3 semanas
Madrid, España Barco A tiempo completoCustomer Services EngineerLocation: Madrid, ESCompany: BarcoBarco is looking for a new Customer Services Engineer in Spain. As a Customer Services Engineer, you'll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented...
-
Customer Services Engineer
hace 4 semanas
Madrid, España Barco A tiempo completo**Date**:Dec 13, 2024 **Location**: Madrid, ES **Company**:Barco Barco is looking for a new** Customer Services Engineer**in **Spain**. As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service - and...
-
Customer Services Engineer
hace 3 semanas
Madrid, España Barco A tiempo completoBarco is looking for a new Customer Services Engineer in Spain.As a Customer Services Engineer, you'll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.Key responsibilities Provide technical remote and on-site...
-
Customer Services Engineer
hace 2 meses
Madrid, España Es Broadcast A tiempo completo.PURPOSE OF THE ROLE We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance,...
-
Customer Services Engineer
hace 2 meses
Madrid, España Es Broadcast A tiempo completo.PURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance,...
-
Customer Services Engineer
hace 2 meses
Madrid, España Es Broadcast A tiempo completoPURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Customer Services Engineer, you will get familiarized and specialized with the newest and relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance,...
-
Junior Customer Services Engineer
hace 2 meses
Madrid, España Es Broadcast A tiempo completo.PURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance,...
-
Junior Customer Services Engineer
hace 4 semanas
Madrid, España Es Broadcast A tiempo completo.PURPOSE OF THE ROLE We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance,...
-
Customer Services Engineer
hace 9 meses
Madrid, España Woopjobs A tiempo completoElevate your career with a market leader in visualization solutions, seeking a dedicated Customer Service Engineer to join the dynamic team in the Madrid office. This role is pivotal in maintaining the company's reputation for exceptional service and client focus, providing technical support and fostering strong relationships with partners and customers in...
-
Junior Customer Services Engineer
hace 2 meses
Madrid, España Es Broadcast A tiempo completoPURPOSE OF THE ROLE We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance,...
-
Software Engineer
hace 3 semanas
Madrid, Madrid, España Vorwerk It Services Iberica S.L. A tiempo completoAbout the RoleJoin Vorwerk IT Services Iberica S.L. as a skilled Software Engineer to lead the development of our key component linking customer data to our website, serving over 10 million customers.
-
Junior Customer Services Engineer
hace 2 meses
Madrid, España Es Broadcast A tiempo completoPURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance,...
-
Junior Customer Services Engineer
hace 4 semanas
Madrid, España ES Broadcast A tiempo completoPURPOSE OF THE ROLE We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance,...
-
? Aplica Ya: Junior Customer Services Engineer
hace 2 meses
Madrid, España Es Broadcast A tiempo completo.PURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance,...
-
Junior Customer Services Engineer
hace 1 mes
Madrid, España buscojobs España A tiempo completoPURPOSE OF THE ROLEWe are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance,...
-
Customer & Data Services Engineer - F/m
hace 7 meses
Madrid, España ESSP A tiempo completoCreated in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance(CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...
-
Customer Engineer
hace 1 semana
Madrid, España Equinix A tiempo completoCustomer Engineer Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers...
-
Customer Support Engineer
hace 10 horas
Madrid, España SWIFT Financial Messaging Services A tiempo completoAbout the Role This job brings you to the heart of the SWIFT Financial community: FinTech companies, Banks, and Corporates across the globe. In this role, you assist our customers around the world to solve their SWIFT operational challenges on a daily basis and you work with colleagues from different locations and cultures. - colleagues. Customer Support...
-
Senior Advanced Services Engineer
hace 7 meses
Madrid, España Oracle A tiempo completoSenior Advanced Services Engineer - (Database and Cloud) Oracle Customer Success Services (CSS)-230002KQ **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Advanced Services Engineer - Customer Success Services Are you a creative engineer who loves a challenge? Solve the complex...
-
Technical Services Engineer Spain
hace 2 meses
Madrid, España Mongodb A tiempo completo.The worldwide data management software market is massive. According to IDC, the worldwide database software market was forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027, representing a 14% compound annual growth rate. At MongoDB, we are transforming industries and empowering developers to build amazing apps...
