Customer Care And Support Technician
hace 1 mes
.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and currently, handling 30% of all the renewable energy in Spain. This solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world.Job OverviewWe are looking for a Customer Care/Support Specialist to assist our customers with any issues they may have using our products and services.As a Customer Care and Support Specialist, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionality. To be successful in this role, you'll need to be an excellent communicator who can build trust with our customers. You will also need to be familiar with help desk software.Ultimately, you will be helping to build our reputation as a company that provides excellent customer support for all our after-sales processes.What you ´ll be doing24/7 phone and email assistance for troubleshooting: responding to customer queries in a timely and accurate way within the guidelines of the SLA and follow up them to ensure they are resolved.Escalate customer requests and incidents, when a protocol is not in place, to the next level for resolution. Monitor and follow up these cases, to ensure that the other teams resolve them within SLA time.Identifying customer needs and helping customers use specific features.Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction.Analysing and reporting product malfunctions.Update our internal teams with information about technical issues and useful discussions with customers.Inform customers about new features and functionalities.Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.Experience/Skills RequiredExperience as a Customer Support/Care Specialist or similar CS role.Experience using help desk software and remote support tools.Excellent communication and problem-solving skills.Multi-tasking abilities.Patience when handling tough cases or customers.Customer oriented skills.Be open-minded and able to work in a constantly changing and growing context.Be able to communicate effectively in English (oral and written). Level C1.Availability to work in rotating overnight shifts.Experience/Skills DesiredA technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:Industrial communication protocols (IEC104, Modbus...).OS Microsoft and Linux management.Databases Oracle, SQL Server and MySQL
-
Customer Care And Support Technician
hace 1 mes
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...
-
Customer Care And Support Technician
hace 1 mes
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...
-
A-332 - Customer Care And Support Technician
hace 4 semanas
Madrid, España Green Eagle Solutions A tiempo completo.Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...
-
[A-332] - Customer Care And Support Technician
hace 4 semanas
Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and...
-
Madrid, España Green Eagle Solutions A tiempo completo.Detalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleoJornada completaUbicaciónMadrid, Madrid provinciaDescripción completa del empleoGreen Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy...
-
Madrid, España Green Eagle Solutions A tiempo completoDetalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo Jornada completaUbicación Madrid, Madrid provinciaDescripción completa del empleo Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector accelerating the green energy transition by enabling fully autonomous renewable energy...
-
Customer Support Technician
hace 3 semanas
Madrid, España Santillana A tiempo completo.Customer Support Technician Locations: Madrid, Sanoma Educacion Time Type: Full time Posted on: Publicado hace 2 días The Customer Support Technician role will be based in Sanoma Spain (Santillana) and will work in the Tier 2 technical support team in the Regional Technology Centre in Madrid. The main role will be to resolve technical application issues...
-
Customer Support Technician
hace 4 semanas
Madrid, España Santillana A tiempo completo.Customer Support Technician Locations: Madrid, Sanoma EducacionTime Type: Full timePosted on: Publicado hace 2 díasThe Customer Support Technician role will be based in Sanoma Spain (Santillana) and will work in the Tier 2 technical support team in the Regional Technology Centre in Madrid. The main role will be to resolve technical application issues...
-
Customer Support Technician
hace 4 meses
Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industries We are currently seeking a Customer Support Technician to join our team on a 6-month contract with likelihood of a permanent role being...
-
Customer Support Technician
hace 4 semanas
Madrid, España Santillana A tiempo completoCustomer Support Technician Locations: Madrid, Sanoma EducacionTime Type: Full timePosted on: Publicado hace 2 díasThe Customer Support Technician role will be based in Sanoma Spain (Santillana) and will work in the Tier 2 technical support team in the Regional Technology Centre in Madrid. The main role will be to resolve technical application issues...
-
Customer Support Specialist
hace 2 semanas
Madrid, Madrid, España Green Eagle Solutions A tiempo completoJob Title: Customer Care and Support TechnicianAt Green Eagle Solutions, we're accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. We're...
-
Customer Support Specialist
hace 2 semanas
Madrid, Madrid, España Green Eagle Solutions A tiempo completoJob Title: Customer Care and Support TechnicianAt Green Eagle Solutions, we're accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. We're...
-
Customer Support Technician
hace 3 semanas
Madrid, España Santillana A tiempo completo.Customer Support TechnicianLocations: Madrid, Sanoma EducacionTime Type: Full timePosted on: Publicado hace 2 díasThe Customer Support Technician role will be based in Sanoma Spain (Santillana) and will work in the Tier 2 technical support team in the Regional Technology Centre in Madrid. The main role will be to resolve technical application issues...
-
IT Support and Helpdesk Technician
hace 3 meses
Madrid, España Demant A tiempo completoDescription- Audika is a multinational hearing care company, part of the Demant Group, a global group covering all areas of hearing care. Audika has more than 2,750 hearing centers in 26 countries. In Spain, Audika is in expansion and has more than 135 hearing centers providing hearing services to our clients. - For our head office in Alcobendas - Madrid, we...
-
Systems Support Analyst
hace 2 semanas
Madrid, Madrid, España Ryanair A tiempo completoCustomer Care Systems Support AnalystRyanair is seeking a skilled Systems Support Analyst to join its Customer Care team, working on the various systems and applications used by agents and customers on a daily basis. This permanent position is based in our Madrid office.Key Responsibilities:Support Ryanair's Customer Care platforms, including the Help...
-
Systems Support Analyst
hace 2 semanas
Madrid, Madrid, España Ryanair A tiempo completoCustomer Care Systems Support AnalystRyanair is seeking a skilled Systems Support Analyst to join its Customer Care team, working on the various systems and applications used by agents and customers on a daily basis. This permanent position is based in our Madrid office.Key Responsibilities:Support Ryanair's Customer Care platforms, including the Help...
-
Medical Equipment Technician
hace 2 semanas
Madrid, Madrid, España Fresenius Medical Care A tiempo completoJob SummaryFresenius Medical Care is seeking a skilled Medical Equipment Technician to join our team. As a key member of our team, you will be responsible for maintaining and repairing medical equipment in a hospital setting, providing technical support to our healthcare team, and contributing to the company's value proposition in the region.Key...
-
Medical Equipment Technician
hace 2 semanas
Madrid, Madrid, España Fresenius Medical Care A tiempo completoJob SummaryFresenius Medical Care is seeking a skilled Medical Equipment Technician to join our team. As a key member of our team, you will be responsible for maintaining and repairing medical equipment in a hospital setting, providing technical support to our healthcare team, and contributing to the company's value proposition in the region.Key...
-
Service Technician
hace 3 semanas
Madrid, Madrid, España DIVIS A tiempo completoJob SummaryAs a Service Technician - Office and Field Support Specialist at DIVIS, you will play a crucial role in providing exceptional technical support to our customers in the logistics and supply chain industry. This is a challenging and rewarding position that requires a strong technical background, excellent communication skills, and a customer-centric...
-
Service Technician
hace 3 semanas
Madrid, Madrid, España DIVIS A tiempo completoJob SummaryAs a Service Technician - Office and Field Support Specialist at DIVIS, you will play a crucial role in providing exceptional technical support to our customers in the logistics and supply chain industry. This is a challenging and rewarding position that requires a strong technical background, excellent communication skills, and a customer-centric...
