Customer Support Agent With French
hace 4 semanas
Job TitleCustomer Support Agent with FrenchSummary:Are you a skilled Customer Care Agent?
Are you a tech-oriented professional within the travel industry with experience or familiarity with Global Distribution Systems?
Then you're the person we're looking forWe are looking for a Customer Care Agent to act as the first point of contact for Amadeus customers via phone, e-service, and/or other media for support-related requests to Amadeus' local products, services, and solutions, with a dedicated focus on achieving effective first contact resolution within the French-speaking markets.You'll be working in an international Amadeus Customer Service team with our GDS (Travel Channel), contributing to improvements in the travel and corporate area.
You'll be joining one of the world's top 10 software companies to power better journeys.Your Main Responsibilities:Operations Management:Act as the first point of contact for Amadeus customers via phone, e-service, and other media, ensuring effective first contact resolution.Provide solutions using full product knowledge and escalate issues when necessary.Log cases accurately in the Amadeus tool for meaningful reports and analysis.Customer Service Excellence:Understand and address customer needs efficiently, avoiding prolonged calls.Guide customers through our portal to increase usage and adoption.Operational Efficiency:Ensure efficient case handling by following support processes and tools.Use the knowledge base and available tools for effective problem resolution.Communication, Collaboration & Knowledge Management:Collaborate with other support teams and departments.Maintain and share easily understood information and knowledge.Keep your knowledge up to date with product, market, and customer evolution.About the ideal candidate:Previous significant experience in similar positions (Help desk, Customer Care) or experience as a travel agent.Problem solver who takes initiative to get things done.You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers.Experience working with a GDS.Proficiency in French and English is required.
Italian knowledge is beneficial.Aim to meet or exceed French-speaking customers' expectations.What we can offer you:A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.
We care about our employees and strive to provide a supportive work environment.A flexible working model - We want our employees to do their best work, wherever and however it works best for them.A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.Diversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
#J-18808-Ljbffr
-
French Customer Support Agent
hace 2 días
Barcelona, España Recruit4.work A tiempo completoWe are looking for Customer Support Agents with French, wanting to develop professionally with a leading outsourcing company in the sector. As a Customer Support Agent your responsibilities will be: - Help clients identify and understand technical problems. - Identify the causes of possible technical problems. - Review information collected during calls to...
-
Customer Support Agent With English
hace 4 semanas
Barcelona, España Jr Spain A tiempo completoSocial network you want to login/join with:Customer Support Agent with English (French and German markets), BarcelonaClient:CPM InternationalLocation:Barcelona, SpainJob Category:OtherEU work permit required:YesJob Reference:894206414296186880032460Job Views:3Posted:10.02.2025Expiry Date:27.03.2025Job Description:Who we areCPM International has a global...
-
Customer Support Agent With English
hace 4 semanas
Barcelona, España Jr Spain A tiempo completoSocial network you want to login/join with: Customer Support Agent with English (French and German markets), Barcelona Client: CPM International Location: Barcelona, Spain Job Category: Other EU work permit required: Yes Job Reference: 894206414296186880032460 Job Views: 3 Posted: 10.02.2025 Expiry Date: 27.03.2025 Job Description: Who we are CPM...
-
Customer Support Agent With English
hace 4 semanas
Barcelona, España Jr Spain A tiempo completoSocial network you want to login/join with:Customer Support Agent with English (French and German markets), BarcelonaClient:CPM InternationalLocation:Barcelona, SpainJob Category:OtherEU work permit required:YesJob Reference:894206414296186880032460Job Views:3Posted:10.02.2025Expiry Date:27.03.2025Job Description:Who we areCPM International has a global...
-
Technical Support Agent
hace 16 horas
Barcelona, España David Kennedy Recruitment A tiempo completoPosition: Technical Support Agent Location: Barcelona, Spain Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting - Process all client requests in accordance with company processes and guidelines across all...
-
Customer Support Representative
hace 4 semanas
Barcelona, España Abroad Experience A tiempo completoOur client is a leading technical company providing innovative solutions.The company is dedicated to delivering excellent customer support and technical assistance to global clients.As they continue to expand, we are looking for a dynamic, multilingual Customer Support Representative to join their team in the Utrecht area and support French-speaking...
-
Customer Support Agent
hace 1 semana
Barcelona, Barcelona, España Computacenter AG & Co. oHG A tiempo completoPosition Overview:We are seeking a Customer Support Agent to join our team at Computacenter Spain.The Customer Support Agent will be responsible for providing technical support to our customers, responding to their inquiries, and resolving their technical issues.Main Responsibilities:Respond to customer inquiries via phone, email, and ticketing systemAnalyze...
-
Customer Care Agent with French
hace 6 días
Barcelona, España Babel Profiles S.L A tiempo completoAre you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Then we are looking for you! Our client is an international company and a Spanish dermatology leader specializing in solutions to skin conditions and sun protection. They are looking for a French...
-
Customer Support Agent with English
hace 3 semanas
Barcelona, España JR Spain A tiempo completoSocial network you want to login/join with:Customer Support Agent with English (French and German markets), BarcelonaClient:CPM InternationalLocation:Barcelona, SpainJob Category:OtherEU work permit required:YesJob Reference:894206414296186880032460Job Views:3Posted:10.02.2025Expiry Date:27.03.2025Job Description:Who we areCPM International has a global...
-
Customer Support Agent with English
hace 3 semanas
Barcelona, España JR Spain A tiempo completoSocial network you want to login/join with:Customer Support Agent with English (French and German markets), BarcelonaClient:CPM InternationalLocation:Barcelona, SpainJob Category:OtherEU work permit required:YesJob Reference:894206414296186880032460Job Views:3Posted:10.02.2025Expiry Date:27.03.2025Job Description:Who we areCPM International has a global...
-
Customer Service Representative With French
hace 3 semanas
Barcelona, España Teleperformance-Es-French A tiempo completoAt GBfoods , we offer culinary solutions in several countries of Europe and Africa with prestigious leading local brands, including Jumbo , Gallina Blanca , Erasco , Gino , Liebig , Star , Bama , D&L , Grand'Italia and Blå Band , among others.Our Purpose " Celebrating local flavours " is to empower and take care of each of the local communities we belong to...
-
Customer Service Agent
hace 5 días
Barcelona, Barcelona, España Abroad Experience A tiempo completoAbout Abroad ExperienceOur client is a leading technical company providing innovative solutions worldwide. We're dedicated to delivering exceptional customer support and technical assistance to clients globally.We're seeking a highly motivated and customer-oriented Customer Service Agent who is fluent in French to join our team in the Utrecht area and...
-
Customer Support Representative
hace 1 semana
barcelona, España Abroad Experience A tiempo completoOur client is a leading technical company providing innovative solutions. The company is dedicated to delivering excellent customer support and technical assistance to global clients. As they continue to expand, we are looking for a dynamic, multilingual Customer Support Representative to join their team in the Utrecht area and support French-speaking...
-
Customer Support Agent with EU Work Permit
hace 2 días
Barcelona, Barcelona, España TN Spain A tiempo completoAbout YouWe are looking for a highly skilled Customer Support Agent who is fluent in Russian/Ukrainian and has exceptional grammar and spelling skills.You should have a high level of English (both written and spoken) and be able to deal with sensitive calls with empathy.
-
Customer Experience Specialist with French
hace 3 días
Barcelona, Barcelona, España TN Spain A tiempo completoTN Spain is a leading international company that values innovation, diversity, and customer satisfaction. As a Customer Experience Specialist with French, you will play a key role in delivering exceptional customer experiences and supporting our team's efforts to achieve high-quality results.Main Responsibilities:Provide online support for specific...
-
Customer Care Agent with Arabic and French
hace 16 horas
Barcelona, España Porsche Digital España A tiempo completo**About the job**: **Tasks** **Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be**: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your...
-
Norwegian Language Support Agent
hace 4 días
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoWe are looking for a highly motivated and experienced Norwegian Language Support Agent to join our team. This is an exciting opportunity to work in a dynamic and growing company, providing customer support to our clients.As a Norwegian Language Support Agent, you will be responsible for taking inbound calls and emails, and live chat with customers, ensuring...
-
French-speaking Customer Service Agent
hace 2 semanas
Barcelona, España City Job Offers A tiempo completo**French-speaking Customer Service Agent in Barcelona**: Do you have a passion for traveling? Want to find solutions for clients? If your first language is French and you want to work in Barcelona, this is the offer for you! **French-speaking Customer Service Agent in Barcelona**: This international company is waiting for you! Don’t miss this chance to...
-
Customer Support Agent
hace 2 días
Barcelona, Barcelona, España TN Spain A tiempo parcialRole OverviewWe are seeking a skilled CUSTOMER SUPPORT AGENT to join our team in Barcelona, Spain.Your primary responsibility will be to ensure the smooth daily operation of our services by handling contacts over the telephone and by email.You will work closely with our Operations team to build and operate our outstanding on-demand services.This is an...
-
Customer Service Agent
hace 3 semanas
Barcelona, España Axa A tiempo completoJob Opportunities: Content Moderators and Customer Support RolesWe are recruiting for permanent positions with various companies in Europe.Available Locations:Portugal (Porto or Lisbon): Work as a Content Moderator or Customer Support Agent with accommodation and meals provided.Greece, Bulgaria, Malta, and Spain: Work in customer support, with the...
