Applications Manager

hace 3 semanas

Madrid, España Frontiers A tiempo completo

At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.

Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles have been viewed more than 2.1 billion times, reflecting the power of research that is open for all.

Join the publishing revolution.

We provide a range of benefits across our locations, including but not limited to:
We are a remote-first organization and most of our roles are work-from-home
4 additional wellbeing days in addition to existing annual leave allowance
Access to learning platforms and dedicated learning & development time
A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
Employees can dedicate three days each year to volunteer
About the role

Frontiers is seeking an experienced Applications Manager to ensure that enterprise software applications meet business needs and operate smoothly. The Applications Manager is responsible for overseeing the lifecycle of enterprise-level applications such as Jira, Confluence, Office 365 apps and others. This role requires close collaboration with stakeholders to understand business needs and translate them into effective technical solutions, while providing high-level support and managing application optimization.

This role will report to the Enterprise Solutions Manager.

Key responsibilities
Oversee the entire lifecycle of enterprise applications, from procurement and implementation to ongoing maintenance, optimization, and eventual retirement.
Work with internal stakeholders to understand business needs and translate them into clear technical specifications.
Manage and implement change requests for application modifications, ensuring that changes are properly tested, documented and rolled out without disruption to business operations.
Provide training and documentation to end-users, ensuring they understand how to use the software effectively and maximize its potential.
Develop and provide Standard Operating Procedures (SOPs) to the customer service team to facilitate user support, acting as Level 3 escalation for complex application issues.
Identify opportunities for system and process improvements, ensuring that applications are optimized to support business processes efficiently and effectively.
Ensure that all applications meet organizational security standards and comply with relevant legal and regulatory requirements.
Work with the Enterprise Solutions Manager to align application solutions with the overall IT strategy.
Required skills
Experience managing enterprise applications such as Jira, Confluence, Office 365 apps or similar.
Experience in managing the full lifecycle of enterprise applications, from selection to retirement.
Excellent communication skills for working with both technical teams and business stakeholders.
Strong ability to translate business requirements into clear technical specifications.
Strategic mindset to align applications with long-term business objectives.
Ability to troubleshoot and resolve complex application issues as part of Level 3 support.
Knowledge of application security and compliance requirements.
Experience with change management and process improvement.
Strong organizational skills to manage multiple priorities and projects.
Apply now Please click the 'apply' button on this page and submit your application in English.

Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at ****** for any additional support.

Equal opportunity statement
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation.
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