Assistant, Global Alumni Relations

hace 1 mes

Madrid, España buscojobs España A tiempo completo

Overview:

Are you interested in joining a dynamic and international team of professionals to transform education? Global Alumni Relations (GAR) is looking for an assistant tto join its team

Global Alumni Relations (GAR) provides engagement services, resources and benefits to the IE alumni network that consists of more than 80,000 alumni worldwide and liaises across the IE stakeholder map to ensure the community stays connected to each other and IE throughout their lifetime. The team consists of 14 dedicated staff members based in Madrid and shared resources in Europe, Middle East, U.S. and Asia-Pacific with a focus on alumni engagement and career development

The Assistant will set the tone for the outstanding customer services that we aspire to provide to our Alumni Community and to the internal stakeholders that we coordinate with on a daily basis. He/she must enjoy helping others in resolving their queries and show resourcefulness to ensure seamless and flexible customer service collaborating effectively across our stakeholder map. He/she must have outstanding time management and organizational skills to prioritize and deliver on a wide variety of competing tasks. Discretion is a must as this person will deal with confidential information as it relates to database queries and processing.

Why IE University?

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.

Our Purpose

At IE University, we foster positive change through education, research, and innovation.

As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.

Our People

At IE we are:

- People-driven
- Change Builders
- Autonomy Enthusiasts
- Communication Enthusiasts
- Knowledge Champions

We are looking for a person to join a full-time position in Madrid.

Responsibilities:

Your role as Assistant will involve:

- Alumni Customer Service (email, phone & in-person): Manage all requests, queries and issues that arrive to the inbox. Liaise with other departments and follow-up.
- Manage travel bookings and logistics for Head of Global Alumni Relations and rest of team, plus several speakers and stakeholders, if needed.
- Manage travel expenses for Head of Global Alumni Relations, and liaise with Control Manager to process all expenses.
- Organize the Advisory Board meetings with the Head of GAR, setting up virtual sessions, ensuring successful attendance, and meeting minutes.
- Provide support to the rest of the team regarding:

- Event logistics &/or support

- Office supplies

- Merchandise Inventory, in collaboration with team

- Update the Alumni Database on an ongoing basis when interacting with Alumni to ensure their contact information is up to date.
- Provide Administrative support to Head of Global Alumni Relations on Special Projects as requested.

Qualifications:

To thrive in this role, you should have:

- Outstanding organization skills.
- Customer Centric and a can-do attitude.
- Solution-oriented: ability to work independently and in teams on a broad set of tasks. Pro-activity is a must
- Ability to work in a multi-cultural context and interact with a wide variety of stakeholders and at different levels of the organization.
- English Proficiency, written and oral.
- Proficient Microsoft Office User: Excel and Powerpoint
- Previous experience with CRM and ERP systems highly valued, especially Dynamics 365 CRM + Finance & Ops.

It's time to bring your best and make your mark.?Now the choice is yours

If you want to be part of this educational revolution,?we invite you to apply and be part of our amazing team at IE University.

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