Head Of Customer Experience
hace 1 mes
Main Responsibilities Strategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the collection and analysis of customer data to inform business decisions and improve products/services.Team Leadership: Lead and mentor the CX team, ensuring high performance and continuous growth. Handle recruitment and training.Customer Support Management: Supervise customer support, ensuring quick resolution of issues and escalation processes.Cross-Department Collaboration: Work with Product, Marketing, and BizDev teams to incorporate customer feedback and optimize onboarding and upselling strategies.Budget and Financial Management: Manage CX department budget and track financial impact, focusing on reducing churn and increasing customer lifetime value.Reporting and Communication: Provide CX performance reports to leadership, communicate strategies company-wide, and stay informed on industry trends. Job Requirements 5+ years in customer experience, customer success, or related field, with 2+ years in leadership roles.Experience in crypto is a must.Strong leadership, communication, and data analysis skills; expertise in CX tools and platforms.Ability to leverage customer insights to drive strategy.Experience working closely with product, marketing, engineering and business development teams.Proven track record in resolving customer issues and improving customer satisfaction.Experience managing budgets and optimizing resource allocation.Bachelor's degree in Business, Marketing, or related field (Master's preferred). We Offer: Flexible working conditions with a priority to work from our offices in Barcelona, Tallinn or Nicosia. Remote work is also open for discussion.Inspiring leadership and knowledgeable, creative, genuinely kind colleaguesPaid annual leave, paid sick leaveCompetitive salary offers based on your skillsIn-house lessons for your crypto-trading skills
-
Head Of Customer Experience
hace 3 semanas
Valladolid, España buscojobs España A tiempo completoMain ResponsibilitiesStrategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the...
-
Head Of Customer Experience
hace 3 semanas
Valladolid, España buscojobs España A tiempo completoMain ResponsibilitiesStrategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the...
-
Head Of Customer Experience
hace 3 semanas
Valladolid, España buscojobs España A tiempo completoMain Responsibilities Strategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies. Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS. Data-Driven Insights: Oversee the...
-
Head of Strategic Purchasing AM
hace 3 semanas
Valladolid, Valladolid, España Dräxlmaier Group A tiempo completoAbout the RoleThe Head of Procurement E-Mobility AM will play a key role in shaping the company's e-mobility strategy by identifying opportunities to improve purchasing processes, negotiating contracts with suppliers, and ensuring compliance with regulations.This position requires a deep understanding of the automotive industry, particularly in the area of...
-
Recepcionista
hace 2 semanas
Valladolid, España Japanese Head Spa A tiempo completoSobre Japanese Head Spa: Japanese Head Spa es un centro de bienestar inspirado en las técnicas tradicionales japonesas, que ofrece tratamientos capilares y masajes especializados para brindar a nuestros clientes una experiencia de relajación profunda. Nos caracterizamos por crear un entorno sereno, donde el cuidado personal y la armonía se fusionan para...
-
Head Of Supply Chain Management
hace 1 mes
Valladolid, España Catenon A tiempo completoEmpresa alemana familiar y uno de los fabricantes líderes mundiales de pizarra de calidad premium.Head of Supply Chain ManagementGalicia (Spain)Ref: DH85636148 November 19, 2024 CONSTRUCTION AND AUXILIARY REAL ESTATEFUNCTIONSNuestro cliente es una empresa alemana familiar y uno de los fabricantes líderes mundiales de pizarra de calidad premium.Actuarás...
-
Head Of Supply Chain Management
hace 4 semanas
Valladolid, España Catenon A tiempo completoEmpresa alemana familiar y uno de los fabricantes líderes mundiales de pizarra de calidad premium. Head of Supply Chain Management Galicia (Spain) Ref: DH85636148 November 19, 2024 CONSTRUCTION AND AUXILIARY REAL ESTATE FUNCTIONS Nuestro cliente es una empresa alemana familiar y uno de los fabricantes líderes mundiales de pizarra de calidad premium....
-
Store Manager
hace 7 meses
Valladolid, España Nike A tiempo completoBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Head Of Procurement E-Mobility Am
hace 2 meses
Valladolid, España Dräxlmaier Group A tiempo completoObjective of the positionManage several related, complex organizational units (can be global at different plant sites) with very varied functions (e.g. several purchasing functions, etc.).Principal activitiesSupport the strategic planning of the division (Bereich) by breaking down or developing the strategic planning for the unit (Fachbereich) within a short...
-
Store Manager
hace 6 meses
Valladolid, España Nike A tiempo completoBecome a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Customer Service Representative
hace 2 semanas
Valladolid, España Motion Industries (Mot) A tiempo completoSUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES: Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk-in...
-
Manufacturing Department Head
hace 1 día
Valladolid, Valladolid, España Prodrive Technologies A tiempo completoCompany OverviewWe are Prodrive Technologies, a dynamic and international company dedicated to creating meaningful technologies that make the world work. Our innovative solutions contribute to building a future where everyone can thrive, resources are optimized, and connectivity brings people together.About the RoleWe are seeking an experienced Manufacturing...
-
Product And Agroservice Manager
hace 3 meses
Valladolid, España Kws Saat Se A tiempo completoID: 14163 KWS Semillas Ibérica S.L.U is hiring a Product and Agroservice Manager (m/f/d) for its station in Zaratán (Valladolid, Spain) .This is an unlimited and full-time role.The main purpose of the position is to be responsible for area management and generate information about product performance and positioning.Support the Country Manager in the...
-
Product And Agroservice Manager
hace 4 meses
Valladolid, España Kws Saat Se A tiempo completoID: 14163KWS Semillas Ibérica S.L.U is hiring a Product and Agroservice Manager (m/f/d) for its station in Zaratán (Valladolid, Spain) . This is an unlimited and full-time role. The main purpose of the position is to be responsible for area management and generate information about product performance and positioning. Support the Country Manager in the...
-
Product and Agroservice Manager
hace 2 meses
Valladolid, España KWS SAAT SE A tiempo completoID: 14163 KWS Semillas Ibérica S.L.U is hiring a Product and Agroservice Manager (m/f/d) for its station in Zaratán (Valladolid, Spain) . This is an unlimited and full-time role. The main purpose of the position is to be responsible for area management and generate information about product performance and positioning. Support the Country Manager in the...
-
Luxury Guest Experience Ambassador
hace 7 días
Valladolid, Valladolid, España Royal Caribbean Group A tiempo completoRoyal Caribbean Group is seeking a highly skilled Luxury Guest Experience Ambassador to join our team. This role offers a competitive salary of $65,000 per year, depending on location and experience.About the RoleThe Luxury Guest Experience Ambassador owns each guest interaction, follow up on experience and offering a seamless execution of premium service...
-
Motion Industries Customer Service Expert
hace 1 día
Valladolid, Valladolid, España Motion Industries (Mot) A tiempo completoJob Summary: As a Customer Service Representative at Motion Industries (Mot), you will be responsible for delivering exceptional customer experiences. This role involves managing incoming customer calls, responding to inquiries, and placing orders via various channels.Main Responsibilities:Provide top-notch customer service by resolving queries, providing...
-
Valladolid, España buscojobs España A tiempo completoTo support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f / m / d) to be based in our Barcelona office.WHAT YOU WILL DOAdvisory and support services for our international premium clients concerning the order processAnswering customer requests (phone calls and e-mails)Providing the best in class customer...
-
User Experience Engineer
hace 6 días
Valladolid, Valladolid, España Fundcraft A tiempo completoWe are seeking a skilled Senior Frontend Engineer to join our tech team at Fundcraft. As a key player in our team, you will drive the development of user interfaces that power our digital-native fund operations platform.About the TeamOur team thrives on an agile, quality-driven approach with two-week sprints to ensure rapid, yet well-structured, product...
-
Ecommerce Director of Digital Sales Channels
hace 1 mes
Valladolid, Valladolid, España Aura-Devices A tiempo completoAura Devices is seeking a skilled Ecommerce Director of Digital Sales Channels to lead our e-commerce platform and marketplaces, driving revenue growth and operational efficiency.Company OverviewWe are a cutting-edge technology company developing innovative products that help athletes track, analyze, and improve their fitness performance. Our bioimpedance...