Empleos actuales relacionados con Sr Technical Support Engineer, Cortex - Barcelona - Palo Alto Networks
-
Sr Technical Support Engineer, Cortex Xsiam
hace 2 meses
Barcelona, España Palo Alto Networks, Inc. A tiempo completoOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Sr. Technical Support Engineer, Cortex Xsiam
hace 5 meses
Barcelona, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Sr. Technical Support Engineer, Cortex Xsiam
hace 2 meses
Barcelona, España Reconocida Empresa A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Technical Support Engineer, Cortex Xdr
hace 5 meses
Barcelona, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Technical Support Engineer, Cortex Xdr
hace 5 meses
Barcelona, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Technical Support Engineer, Cortex Xdr
hace 4 meses
Barcelona, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Technical Support Engineer, Cortex Xdr
hace 5 meses
Barcelona, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Sr. Technical Support Engineer, Cortex Xsiam
hace 2 meses
Barcelona, España Reconocida Empresa A tiempo completo.Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Technical Support Engineer
hace 1 mes
Barcelona, España Eaton A tiempo completo.Eaton is currently seeking a Technical Support Engineer colleague.About Eaton:Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work.What you'll do:As part of the EMEA Service Operations Team,...
-
Senior Technical Support Engineer
hace 3 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers.Your primary responsibility will be to work closely with our customers to address their complex post-sales...
-
Senior Technical Support Engineer
hace 3 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers.Your primary responsibility will be to work closely with our customers to address their complex post-sales...
-
Systems Engineer
hace 5 meses
Barcelona, España Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Sr Mechanical Engineer
hace 5 meses
Barcelona, España Qorvo A tiempo completo**Sr Mechanical Engineer**: - Experience Level: Individual Contributor- Job Type: Full-Time- Location: Spain - Barcelona, ES- Requisition ID: 7615**Sr Mechanical Engineer** **Job Status**: Full time **Location** Spain (Barcelona) **RESPONSIBILITIES**: - Supporting customers with Mechanical and Electrical Design - Supporting customers with system design...
-
Domain Consultant Cortex
hace 1 mes
Barcelona, España Palo Alto Networks, Inc. A tiempo completo.Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Domain Consultant Cortex
hace 1 mes
Barcelona, España Palo Alto Networks A tiempo completo.Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Domain Consultant Cortex
hace 2 meses
Barcelona, España Palo Alto Networks, Inc. A tiempo completo.Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Technical Support Engineer
hace 5 meses
Barcelona, España Storyblok A tiempo completoFrom the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completoJob Title: French Technical Support AdvisorAbout the Role:We are seeking a highly skilled and fluent French speaker to join our Technical Support team as a French Technical Support Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and maintaining strong...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completoJob Title: French Technical Support AdvisorAbout the Role:We are seeking a highly skilled and fluent French speaker to join our Technical Support team as a French Technical Support Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and maintaining strong...
-
Domain Consultant Cortex
hace 2 meses
Barcelona, España Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
Sr Technical Support Engineer, Cortex
hace 3 meses
Company Description Our MissionAt Palo Alto Networks, our mission is the cornerstone of everything we do: To be the chosen cybersecurity partner, safeguarding our digital way of life.
We envision a world where each day is safer and more secure than the one before.
These ambitious goals demand more than the ordinary, and we embrace that challenge.
We stand on a foundation of innovation and disruption, seeking individuals who share our commitment to shaping the future of cybersecurity.
We're redefining work itself.
Palo Alto Networks is adapting to the needs of our employees now and in the future through FLEXWORK, our progressive approach to work.
From benefits to learning, location to leadership, we've reinvented every aspect of the employee experience at Palo Alto Networks.
FLEXWORK revolves around each employee, empowering them to push boundaries and evolve with us.
Job Description Your CareerAs a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns.
Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results.
Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.
You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity.
Your prompt support for our clients ensures swift resolution to keep their environments secure.
This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.
Your Impact Offer technical support to customers and partners.
Effectively manage support cases from recording to resolution, including timely follow-ups.
Conduct fault isolation and root cause analysis for technical issues.
Author Technical Support Bulletins and other technical documentation in the Knowledge Base.
Review technical content for training, marketing, manuals, and troubleshooting guides.
Travel to customer sites for critical situations, expediting resolutions as needed.
Provide configurations, troubleshooting, and best practices to customers.
Collaborate with the Engineering team to influence product operability.
Participate in weekend on-call rotation and provide after-hours support as required.
Communicate complex technical issues effectively to internal and external stakeholders.
Qualifications Experience working with EDR tools.
Strong communication and customer service skills.
Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols.
4+ years of experience as a Support Engineer.
Excellent written and verbal communication skills.
Strong customer advocacy skills and experience, ability to work in difficult customer situations.
Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF).
Analytical troubleshooting skills in Linux, displaying problem-solving abilities.
Strong proficiency in software and infrastructure troubleshooting, testing, and debugging.
Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols.
Familiarity with Internet-based technologies, including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, and Email Routing.
Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous).
Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities.
Comfortable collaborating across diverse cross-functional teams with open communication.
Previous experience in a customer-facing technical support role (Support Engineer) - advantageous.
Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous).
Knowledge of Cloud infrastructure a plus.
Experience in incident response is a plus.
Experience with scripting is a plus.
Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
A bachelor's degree in computer science or related discipline (advantageous).
Additional Information The TeamOur technical support team is critical to our success and mission.
As part of this team, you enable customer success by supporting clients after they have purchased our products.
Our dedication to our customers doesn't stop once they sign – it evolves.
As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported.
We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
#J-18808-Ljbffr
