Head Of Carrier Value Corporate Affairs London
hace 1 mes
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.Great journeys start with TrainlineNow Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be.Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid, and Brussels. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.Job DescriptionTrainline's Industry Relations team is at the centre of our relationship management and development activities with a broad cross section of industry stakeholders (including Train Operating Companies (TOCs), Great British Railways (GBR), Rail Delivery Group (RDG), and the Department for Transport (DfT)).We pride ourselves on delivering strong commercial partnerships for Train Operators and are proud of the valuable role we play in their distribution mix.Trainline now wishes to build out its existing engagement with TOCs to identify, develop and deliver new ways in which we can help the industry reach its commercial and customer goals.We increasingly want to approach this in a structured and programmatic way to improve the efficiency of the process that delivers them. This will result in an intentional forward-looking campaign pipeline, with a regular cadence of interventions that sets out how, where and why such interventions are proposed, and the industry benefits that are anticipated.We expect the interventions will generally take the form of retail initiatives that deliver mutual commercial benefit to TOCs and Trainline. This might include upselling or cross-selling initiatives; it could include promotional activity; generation of new customer insight, the incentivisation of revenue targets in specific market segments or the development of new ways to protect industry revenue from fraudulent behaviour.Role PurposeReporting to the UK Head of Industry Relations the purpose of the role is to lead the development and delivery of the Carrier Value Proposition (CVP).Lead the design and creation of CVP retail initiatives. Key subject areas include:Customer Experience, Acquisition, and RetentionUpsell of Premium and Ancillary ProductsDriving Operational EfficiencyNurture & utilise key internal & external relationships to ensure successful CVP delivery and impact:Internal: Industry relations, product, data, and commercial teamsExternal: Lead the external presentation of CVP to key personnel in TOCs, including delivery teams and decision makersKey Responsibilities:Build a clear understanding of TOC-specific commercial goalsDevelop an informed evaluation of likely (relevant, accessible, valuable) spaces for Trainline to propose and develop interventionsBuild a prioritised pipeline sequence of interventions at TOC and CVP programme levelOversee their deliveryIdentify opportunities for given interventions to be applied across other TOCsAnalysis of benefits realisationDevelopment of supporting comms strategies to play the benefits to industry stakeholdersQualificationsHas a deep understanding of the Rail Industry's operational and commercial frameworksIs commercially astute and able to balance the differences and commonalities between TOC and Retailer value imperativesHas excellent communication and relationship building skills at all levels of seniorityHas excellent internal stakeholder management, with ability to influence teams in a capacity-constrained environmentHas proven people, resource prioritisation management within complex multi-disciplinary teamsHas demonstrable relationship and network building, development and maintenance skills, especially in complex stakeholder matricesIs a structured self-starter who can effectively influence and has an intuitive ability to 'make things happen'Additional InformationEnjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, extra festive time off, and excellent family-friendly benefits.We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day oneOur values represent the things that matter most to us and what we live and breathe everyday, in everything we do:Think Big - We're building the future of rail?Own It - We focus on every customer, partner and journeyTravel Together - We're one teamInterested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram, and Glassdoor
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Madrid, España Trainline Plc A tiempo completo.We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.Great journeys start with TrainlineNow Europe's number 1 downloaded rail...
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Madrid, España Trainline Plc A tiempo completo.We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded...
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Madrid, España Trainline Plc A tiempo completoWe are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.Great journeys start with Trainline Now Europe's number 1 downloaded rail...
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Madrid, España Trainline Plc A tiempo completoWe are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.Great journeys start with TrainlineNow Europe's number 1 downloaded rail...
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Madrid, España Trainline plc A tiempo completoWe are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.Great journeys start with TrainlineNow Europe’s number 1 downloaded rail...
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Madrid, España Trainline plc A tiempo completoWe are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe’s number 1 downloaded...
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