Customer Service Banking

hace 3 meses

Madrid, España Cross Border Talents A tiempo completo

With over four decades of experience in the banking sector and a global footprint spanning 88 countries, we are assembling a multilingual team of investment specialists.
This opportunity is ideal for individuals interested in ambitious career paths within one of our esteemed digital banking programs.
You will engage with high-profile clients of a prominent European digital bank, offering financial advice and introducing cutting-edge banking products with attractive returns.
Brief overview of the role: Provide customer support to bank clients via calls, emails, WhatsApp, and chat platforms, delivering exceptional service and promoting innovative digital banking products in the German market.
Responsibilities: Handle customer inquiries regarding banking services, account openings, password resets, transfers, etc.  Manage back-office tasks such as responding to emails and WhatsApp messages.  Promote banking products.  Adhere to transparency requirements, providing information about the purpose, features, and risks of various investment products, in line with applicable internal and external regulations.  Report and monitor any anomalies in applications.  Meet quality standards and sales targets set by the organization.  Requirements: Education:  Preference for degrees in Business Administration, Mathematics, or Law.  Proficiency in MS Office (Excel, Word, PowerPoint, Access).  Languages :  Fluency in German at a C2 level.  Skills and Competencies: Customer-focused with strong empathy and active listening skills.  Excellent verbal and written communication abilities.  Analytical mindset with the ability to quickly grasp new concepts independently.  Strong commercial acumen and adeptness in client interaction.  Effective problem-solving skills.  Team player with a proactive and results-oriented approach.  Capability to plan, organize, and thrive in high-pressure environments.
Initiative, autonomy, and a positive mindset.
Flexibility to adapt to evolving technologies and dynamic work environments.  Experience :  Previous experience in banking is advantageous.  Benefits : Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.  Permanent contract.  Salary: 20,730 gross per year.  Annual leave: 32 calendar days.  Opportunity to work with the world's largest service provider.  Real prospects for career advancement within the company.

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