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Customer Support Coordinator
hace 1 mes
En Preference, buscamos un/a profesional apasionado/a y experimentado/a para liderar nuestro equipo en expansión de servicio al cliente.
Como coordinador/a, serás responsable de supervisar las operaciones diarias del equipo, asegurando que se cumplan los estándares de servicio y se proporcione una experiência excepcional a nuestros clientes.
**Funciones principales**:
- Supervisar el equipo de servicio al cliente, incluyendo la planificación y asignación de tareas.
- Monitorear el rendimiento del equipo y proporcionar retroalimentación constructiva.
- Resolver problemas de clientes complejos y manejar quejas para garantizar su satisfacción.
- Capacitar y desarrollar a los miembros del equipo en habilidades de atención al cliente y conocimientos del producto.
- Implementar estrategias para mejorar la calidad del servicio, la eficiencia y la satisfacción del cliente.
- Colaborar con otros departamentos para integrar el servicio al cliente con otras actividades empresariales.
- Preparar informes sobre el desempeño del equipo, metas alcanzadas y áreas de mejora.
**Requisitos**:
- Experiência de al menos 5 años en roles de liderazgo o supervisión en servicio al cliente.
- Habilidades excepcionales de comunicación y resolución de problemas.
- Capacidad para trabajar bajo presión y manejar múltiples tareas simultáneamente.
- Fuerte orientación al cliente y habilidad para motivar al equipo.
- Experiência trabajando con herramientas de CRM y software de gestión de tickets.
- Excelente dominio del inglés.
Se valorará muy positivamente tener formación en Ingeniería Industrial, Arquitectura, o similar
**Beneficios**:
- Salario (entre 31k y 34k en función de la experiência aportada) y paquete de beneficios.
- Oportunidades de desarrollo profesional y capacitación continua.
- Trabajo presencial con posibilidad de híbrido
- Horario de 8h a 17h
