Ai Business Process Manager

hace 1 mes

Campo, España Sportserve A tiempo completo

Sportserve   forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.
Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media.
We pride ourselves on having a diverse and international culture that embraces the global community and acts locally.
We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
W hat you'll be getting up to:  This position requires an ambitious, highly driven and committed leader who understands both what great customer experience looks and feels like.
Responsible to execute major change within a large, complex operation.
Job Summary (General description of the role): Engages closely with the company senior management group in understanding high level and strategic plans.
Defines, documents and executes medium to large scale business processes changes.
Actively participating in all phases of the project.
Works closely with stakeholders to identify impacts before, during & after the initial stage of each change that was promoted.
Identifies, assesses and manages risks to the success of the project.
Estimates costs, timescales and resource requirements for the successful completion of each project to agreed terms of reference.
Identifies resources needed and assigns individual responsibilities.
Prepares and maintains change plans and tracks activities against the plan, providing regular and accurate reports as appropriate.
Reviews deliverables prepared by team before passing to client.
Effectively applies our methodology and enforces project standards.
Prepares for engagement reviews and quality assurance procedures.
Minimizes our exposure and risk on the project.
Any related task assigned by Superior as needed by the business or organization Key Skills required of the Role: Extensive experience of leading major change programmes.
Ability to think both operationally (e.g.
getting the job done) and strategically (e.g.
deeply understanding the commercial strategy, culture, the future of Customer Services) to ensure that the need for change is balanced alongside delivering promises to customers.
First class leadership and coaching skills, with the ability to inspire, challenge and develop your team to deliver excellence.
Superb stakeholder management skills with the ability to influence across all areas and levels of the business Ability to gain agreement for revisions to the project from stakeholders.
Strong leadership skills; ability to influence others indirectly, i.e.
without direct line supervision.
Independent judgment and training in quality management and process improvement methods, in order to effectively analyze current procedures and recommend and implement change.
In addition, the position requires the evaluation of the potential impact that decisions would have on the organization.
Ability to be creative in communicating and adapting to diverse cultures and personalities Ability to map a process in a diagrammatic way Ability to help others communicate their requirements clearly Ability to present information and data clearly in easily digestible formats Ability to produce templates and reports suitable for use by others Ability to understand and adapt to operational and technical requirements Ability to challenge current thinking to lead the team into the future Qualifications/Work Experience/Skills: Preferably graduate with at least 2 years related experience or equivalent combination of education and experience Basic computer knowledge: Visio, MS Office (Word & Excel), Internet Browsing, Infographics Ability to map a process in a diagrammatic way Strong Communicator with people at all levels of the organisation – both verbal and written communication skills Knowledge of contact centre environment is essential Self-motivated and results oriented Can easily adapt to the environment and business models Display effective leadership Skill Strong customer service skills and problem solving skill Ability to make decisions and use independent judgment Ability to lead teams, receives constructive feedback, and builds team base activities Ability to work unsupervised and manage own workload to meet scheduled deadlines Ability to think outside the box and use new approaches when presented with a problem Additional Information:  Display excellent communication, problem solving and people skills Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility Supportive of company goals and objectives, deliver departmental/team results and key objectives Display willingness to learn/fast learner **Applications in English only please Diversity & Inclusion We embrace diversity and equality in a serious way.
We are committed to building a team with a variety of backgrounds, skills and views.
The more inclusive we are, the better our work will be.
Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.

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