Cx Online Training Lead –
hace 1 mes
As you contemplate your future you might be asking yourself whats the next step? Start your journey with us
Were seeking an experienced CX Online Training Lead to join our Group Support team in Barcelona Hybrid to ensure the training needs are coordinated and managed for the assigned delivery center ensuring a high training quality standard If youre ready to soar were ready to take you there
Why eDreams ODIGEO
Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe
20 million customers 44 markets 5 brands 54M members in Prime
162 million bookings FY23 More than 50000 bookings per day 100 million daily user searches
1400 employees More than 50 different nationalities 99 permanent contracts 363 average age
Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program
What you will do :
The Roles Key Responsibilities and Tasks
As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Online Training Lead in the CX Team you will be in charge of :
Assess training needs across all functions for front office back office online and offline
Transform Instructor Lead Training into Selfpaced elearning modules
Design manage and maintain elearning content for both technical and soft skills
Conduct regular knowledge tests report and analyze results and implement improvement initiatives
Work with quality and operations to understand agent training needs
Responsible for managing the LMS
Facilitate workshops and development sessions as required
Keep up to date with knowledge of our products pricing promotions and procedures
What you need to succeed :
Job Requirements
Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed :
Excellent verbal and written communication skills Robust expertise in Instructional design Experience managing Learning Management Systems Proficient in Learning Design Authoring Tools and Animation eg Articulate Storyline Rise etc Experience in Video Creation Tools eg Vyond Camtasia etc Deep understanding of training processes and methodologies Extremely organized and detailoriented
Whats in it for you?
The best talent deserves the best benefits
At eDO we want you to be a part of our success story and great culture
Heres what we offer :
A rewarding Compensation package Prime Plus membership competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our Priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile Mindset environment with recognition at our core
Wanna take a peek into what its like to work at eDO? Follow us on LinkedIn and discover more about life at eDO
If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel
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