Field Technical Support Engineer

hace 2 meses

Las Rozas de Madrid, España Johnson Controls International A tiempo completo

.For our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey.What you will do The Field Technical Service is responsible for giving technical support for the following activities Innovative EAS (Electronic Article Surveillance) and RFID solutions to our main retail customers worldwide.How you will do it Aid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service. Provide technical support of the entire range of Sensormatic products both in customer facilities and internal staff (call center, administrative support areas, Field Ops Technicians). Development of new solutions and testing. Preparation of manuals and product guides. Execute technical support functions to the systems of the organization and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programs or improvements developed by the brands, among others).What we look for Technical education, for example vocational upper secondary qualification in electronics, Information technology & communications, electrical engineering or automation technology. Previous technical experience in Electronics Security Systems especially EAS and RFID Technology. This is an international position: It requires to travel internationally approximately half of the time. English, Good Level SKILLS: Logical problem-solver Hands-on approach Strong communication to present and explain complex technical issues. Excellent troubleshooting and problem-solving skills.What we offer Johnson Control offers an interesting compensation package according to your qualification and experience. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment,are part of our employee benefits package. Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.Who we are At Johnson Controls, we transform the environments where people live, work, learn and play

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