Customer Success Manager

hace 4 semanas

Barcelona, Barcelona, España Teamtailor A tiempo completo

Teamtailor is changing the way companies work with employer branding and recruiting online.
Want to help us make HR heroes?
Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.
Let's build the future together Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies and 200,000 users in 90 countries around the world.
Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities.
It also means having lots of fun.
Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today
There are no typical profiles; each team member shares our vision and wants to be part of its success.
That's why we're expanding our Customer Success department and looking for a Spanish/English-speaking Customer Success Manager.
Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our Spanish/EU clients.
Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain, Colombia, the US, and New Zealand.
Your key responsibilities will be to: Implement and onboard new customers.Help our customers use Teamtailor to its full potential, with everything from integrations in our marketplace to best practices and training opportunities.Work as a strategic advisor and be goal-oriented for our customers.Work proactively with renewals.Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling, and cross-selling.Track customer accounts to identify churn risk and work actively to prevent them.Collect and analyze customer feedback and present it internally.Collaborate to develop and improve ways of working with customer satisfaction.As a Customer Success Manager at Teamtailor, you will be offered:
Responsibility for your own customer base.The opportunity to work with the market's best product.Fixed salary with bonus.Be part of a great multicultural team.Is this you? Experience in SaaS.Experience in HR or Recruiting.Customer Success Experience.Experience in project leading, especially complex projects.Communication, listening, collaboration, adaptability, empathy, and negotiation skills.Engaged, creative, and solution-oriented.Have the mindset willing to learn and try new things.Ability to adapt to a fast-paced environment and rapidly-changing market.Fluent in Spanish and English.Extra plus for other languages.A ping pong professional... we're kidding
But we do like to play in our Stockholm Office.We value your personality and believe you're passionate about your work, ambitious, and work hard to achieve your goals

#J-18808-Ljbffr

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