Customer Success Manager

hace 2 semanas

Barcelona, Barcelona, España Amadeus A tiempo completo

Join to apply for the Customer Success Manager role at Amadeus.
Customer Success Manager The Customer Success Manager (CSM) is the customer advocate within Amadeus and serves as the main contact for an assigned portfolio of customers.
The CSM ensures that customers are gaining maximum benefit from their purchased Amadeus products and identifies opportunities for additional product needs.
Job Title Customer Success Manager
The CSM is responsible for providing customers with useful information on optimizing product use, leading to increased revenue for both the customer and Amadeus.
The role involves serving as a key contact for customer concerns, evaluating performance based on revenue, retention, and satisfaction, and securing renewals by demonstrating value and building relationships.
Main Responsibilities Develop relationships to reach retention goals.Be the main contact for product optimization and usage.Communicate effectively to guide clients.Identify risks and ensure renewal of accounts.Support customer growth through product adoption.Drive revenue through upselling and cross-selling.Evaluate customer satisfaction and address issues proactively.Gather usage data for product development.Share industry best practices.Participate in customer projects and improve product usage.Identify opportunities for account expansion.Manage customer communications, conflict resolution, and contractual compliance.Create value-driven materials for business reviews.Collaborate with sales and internal departments for renewals and growth.Ideal Candidate Bachelor's degree or equivalent experience.Experience in Sales, Revenue Management, or Digital Agency preferred.Hospitality industry experience preferred.Ability to multitask and perform under pressure.Excellent communication skills.Team-oriented and self-motivated.Data analysis and problem-solving skills.Persuasive and negotiator.Fluent in English and a second European language (French, German, or Italian).What We Offer Competitive remuneration, including bonus, benefits, and allowances.Global work environment and culture.Opportunities for learning and development.Supportive and flexible work environment.Diversity and inclusion initiatives.Trust, reliability, and a meaningful mission in travel technology.Diversity & Inclusion Amadeus promotes diversity, equity, and inclusion, fostering a culture of belonging and fair treatment.
We are an equal opportunity employer, welcoming applicants regardless of gender, race, ethnicity, sexual orientation, age, beliefs, disability, or other protected characteristics.

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