(Egg-515) | Customer Engagement
hace 3 semanas
The CE&CX; HUB Manager is the leader of the Customer Engagement (CE) & Customer Experience (CX) HUB (CE&CX; HUB).
This team owns the capabilities, tools & processes on which the Customer Experience & Omnichannel strategy is built, and as such, its leader is a key member of the Innovation leadership team in AZ Spain.
This is a professional with a profound knowledge of CX trends and methodologies and also all new digital MKG tools with a vision to innovate and integrate physical with digital channels in a truly omnichannel way.Typical AccountabilitiesCustomer Experience & Digital: He/she demonstrates strong intellectual curiosity with an interdisciplinary approach and is responsible for establishing an Internal Strategic Consulting mindset, focusing on supporting business & data-based decision making.
He/she is responsible for the effective leadership, management, coaching, and counseling of the Customer Engagement & Customer Experience HUB Team and leads talent development according to the company needs.
Has the capacity to understand what to prioritize and the leadership skills to manage internal stakeholders' expectations.
Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed together with the CE & Digital BPs.
He/She is responsible for designing, implementing, and optimizing customer experience strategies across the organization to drive customer satisfaction and loyalty.Strategy & Execution: He/she will play an important role in the implementation at scale of the global Customer Engagement Strategy (Next Gen) at the local level, supporting the business needs and ensuring coordination with the local technical ecosystem.
He/she will influence the CDH and GCIT teams to ensure the evolution of the global strategy and tools fit with the local audiences and internal stakeholders (Business Units).
He/she will ensure the alignment and value proposition for each of the channels, leading towards a next-generation customer engagement ecosystem.
He/she will play an important role in the definition of a Web and Social Media Strategy for health professionals and will ensure that content value proposition meets and exceeds HCP expectations.
Additionally, He/She will align performance and strategy with the company social media strategy.
He/she will lead the new HCP website project.He/she will ensure Front-End experience is aligned with brands' needs, Digital & Corporate design principles, and expected UX, and will guarantee that system back-end functionalities & components allow such experience.
#J-18808-Ljbffr
-
(Egg-515) | Customer Engagement
hace 2 semanas
Madrid, España Astrazeneca A tiempo completoThe CE&CX; HUB Manager is the leader of the Customer Engagement (CE) & Customer Experience (CX) HUB (CE&CX; HUB).This team owns the capabilities, tools & processes on which the Customer Experience & Omnichannel strategy is built, and as such, its leader is a key member of the Innovation leadership team in AZ Spain.This is a professional with a profound...
-
Customer Engagement Specialist
hace 5 horas
Madrid, Madrid, España Blip A tiempo completoWe are seeking a highly skilled Customer Success Manager to join our team at Blip. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our conversational AI platform by our customers.You will work closely with our Sales, Product, and Marketing teams to understand customer needs and develop strategies...
-
Customer Engagement Lead
hace 5 días
Madrid, Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completoDriving Success in Cloud Technology: As an Engagement Manager at Wibit Consulting & Services, you will be part of a leading outsourcing and BPO company that offers cloud-based solutions. Your role will be to provide dedicated partner support and ensure a smooth onboarding process for clients developing applications on top cloud platforms.Salary and Benefits:...
-
Customer Engagement Strategist
hace 13 horas
Madrid, Madrid, España AD Energy Recruitment A tiempo completoAbout the PositionWe are looking for a Crm Manager to lead the management and optimization of our customer relationship management (crm) system in Spain. You will be responsible for developing strategies to improve customer acquisition, retention, and engagement.Key Responsibilities :Develop and implement crm strategies for customer acquisition, retention,...
-
Customer Engagement Lead
hace 5 días
Madrid, Madrid, España Tetra Tech A tiempo completoJob Title: Customer Engagement LeadJob Summary: We are seeking a Customer Engagement Lead to join our team at Tetra Tech. The successful candidate will be responsible for leading an environment of productivity on the sales floor, providing coaching and feedback to associates to ensure exceptional customer experiences.Key ResponsibilitiesLead customer...
-
Customer Engagement Specialist
hace 1 día
Madrid, Madrid, España Six Senses Hotels Resorts Spas A tiempo completoCustomer Engagement SpecialistAs a Customer Engagement Specialist, you will play a key role in building strong relationships with our customers, identifying opportunities to upsell and cross-sell products and services.This is a challenging and rewarding role that requires excellent communication and interpersonal skills, as well as a deep understanding of...
-
Customer Engagement Manager
hace 7 días
Madrid, Madrid, España Publicis Groupe España A tiempo completoJob Summary:We are looking for a skilled Customer Engagement Manager to join our team in Spain. As a key member of our customer engagement team, you will be responsible for developing and implementing effective CRM strategies to engage customers and drive sales growth.About Us:Publicis Groupe España is a leading solutions platform that connects brands with...
-
Digital Customer Engagement Lead
hace 8 horas
Madrid, España Takeda Pharmaceutical A tiempo completo**The Role & What You Will Be Doing** Maximize value to the Customers and Takeda through an integrated digital value proposition that drives measurable customer engagement & actions. Ensure the alignment & connectivity of all internal functions, technical components & channels, and their integration around the customer (also with offline efforts). Champion...
-
Customer Engagement Specialist
hace 5 días
Madrid, Madrid, España Dazn A tiempo completoAt DAZN Bet, we are transforming the world of betting and gaming for our customers. Our mission is to provide an interactive, accessible, and social product that ensures a safe betting experience for sports fans across multiple regulated markets. As Senior CRM Executive – Spain, you will play a crucial role in strategically planning, executing, and...
-
Customer Engagement Expert
hace 1 semana
Madrid, Madrid, España TDCX Group A tiempo completoWe are seeking an experienced CUSTOMER ENGAGEMENT EXPERT who will be part of our mission to deliver world-class customer experiences. You will be working closely with the digital CX solutions team to ensure seamless interactions between our customers and our clients' products or services.Your Responsibilities:Proactively identify customer needs and develop...
-
Customer Engagement Consultant
hace 5 días
Madrid, Madrid, España Empresa reconocida A tiempo completoJob Title: Customer Engagement ConsultantWe are looking for a highly skilled Customer Engagement Consultant to join our team. In this role, you will be responsible for connecting with potential clients, delivering exceptional customer service, and promoting our premium trading services.About the Role:This is a full-time job (40 hours a week), contractual...
-
Customer Engagement Specialist
hace 57 minutos
Madrid, Madrid, España Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...
-
Customer Engagement Specialist Iberia
hace 2 semanas
Madrid, Madrid, España Ds Smith A tiempo completoCustomer Engagement Specialist IberiaAre you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability?Join usAbout usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations.We play a central role in the value chain...
-
Customer Engagement Specialist Iberia
hace 2 semanas
Madrid, Madrid, España Ds Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability?Join usAbout us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations.We play a central role in the value...
-
Customer Engagement Specialist Iberia
hace 7 días
Madrid, España DS Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us!About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in...
-
Customer Engagement Specialist Iberia
hace 7 días
Madrid, España Ds Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability?Join us!About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations.We play a central role in the...
-
Customer Engagement Representative
hace 1 día
Madrid, Madrid, España NAPAPIJRI A tiempo completoJob DescriptionThe Customer Engagement Representative will play a key role in driving sales growth and enhancing customer satisfaction at NAPAPIJRI. This position requires a high level of energy, enthusiasm, and commitment to delivering exceptional customer service.ResponsibilitiesEngage customers through various channels, including in-store promotions,...
-
Customer Engagement and Excellence Manager
hace 7 días
Madrid, Madrid, España ES16 Alcon Healthcare S.A. Company A tiempo completoRole SummaryWe are seeking a highly motivated individual to join our team as a Customer Engagement and Excellence Manager. The successful candidate will be responsible for driving sales growth, developing and implementing sales strategies, and providing coaching and feedback to associates.Key ResponsibilitiesDevelops and implements sales strategies to...
-
Customer Engagement Specialist Iberia
hace 2 semanas
Madrid, España DS Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us! About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role...
-
Customer Engagement Specialist Iberia
hace 4 días
madrid, España DS Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us! About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role...