Head Of Customer Experience | G148
hace 7 días
.Join Novo Nordisk and Shape the FutureAre you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer satisfaction, read on and apply today for a life-changing career.The positionAs a Head of Customer Experience, you will lead the affiliate Customer Engagement transformation into a personalized and omnichannel approach, together with other function within Customer Engagement.You will be driving the implementation of digital innovation and leading the new way of working to connect the different engagement touchpoints and drive improved customer experience. With this ambition, you will be the leader of a team of experts in designing integrated engaging experiences for our customers through different channels, with the content and services they are looking for and within a context that suits their needs. This is a great opportunity for an experienced professional eager to build, create and make an impact in a growing and highly ambitious organization.Your cross-functional collaboration with our Marketing, Sales, and Medical teams will be instrumental in driving positive interactions and fostering lasting connections.Your key responsibilities will include:-Drive the Customer Journey planning process by educating and accompanying the teams in the new way of planning engagement journeys by customer segment.-Drive implementation of Digital Innovation and of new content creation processes: such as new HCP Portal, new event capabilities, new planning tools, modular content capabilities, etc.-Develop and implements the Customer Experience measurement program to ensure feedback collation and interpretation by touchpoint.-Act as a change agent within the organization, driving change through embedding new planning process into the cross-functional forums.-Ensure leverage to all channel opportunities, developing an intentional Channel strategy including field and non-field component (e.G. hybrid customer journeys, e-reps, native advertisement, SEO and SEM strategy and others)-Lead a Customer Experience team that will drive cross-functional Customer Engagement plans and orchestration for key customer segments across brands and therapeutic areas.QualificationsTo be successful in this role, we are looking for candidates with the following qualifications:-Degree or equivalent in Business Administration, Lifesciences, Engineering or similar required.MBA or master's degree in digital Capabilities desirable.-3-5 years of experience in a management role within customer engagement / commercial / marketing / strategic consultancy with a solid understanding of the pharmaceutical marketplace.-Strong cross-functional stakeholders management with proven ability to influence, challenge and gain consensus across varied teams
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Head of Customer Experience
hace 1 mes
Madrid, España Novo Nordisk AS A tiempo completoJoin Novo Nordisk and Shape the Future! Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer...
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Head of Customer Experience
hace 4 semanas
Madrid, España Novo Nordisk AS A tiempo completoJoin Novo Nordisk and Shape the Future! Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer...
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Head of Customer Experience
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Madrid, Madrid, España Novo Nordisk AS A tiempo completoJoin Novo Nordisk and Shape the Future Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer...
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Head Of Customer Experience
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Madrid, España Madrid A tiempo completoJoin Novo Nordisk and Shape the Future! Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer satisfaction,...
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Head Of Customer Experience
hace 4 semanas
Madrid, España Madrid A tiempo completoJoin Novo Nordisk and Shape the Future! Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer satisfaction,...
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Head of Customer Experience
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Madrid, Madrid, España Novo Nordisk A tiempo completoJoin Novo Nordisk and Shape the FutureAre you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer satisfaction,...
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Ev096 - Head Of Customer Experience
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Madrid, España Novo Nordisk A tiempo completo.Join Novo Nordisk and Shape the Future!Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer satisfaction,...
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Head of Customer Experience
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Madrid Centro, Madrid, España Novo Nordisk A tiempo completoJoin Novo Nordisk and Shape the FutureAre you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer satisfaction,...
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Head of Customer Experience
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Madrid Centro, Madrid, España Novo Nordisk AS A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in...
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Head Of Customer Experience MW739
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Madrid Centro, Madrid, España Novo Nordisk AS A tiempo completoPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertSelect how often (in days) to receive an alert:Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid....
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Head of Customer Experience
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Madrid, España Novo Nordisk A tiempo completoJoin Novo Nordisk and Shape the Future! Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer...
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Head of Customer Experience
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Madrid, España Novo Nordisk A tiempo completoJoin Novo Nordisk and Shape the Future! Are you passionate about optimizing the customer experience? Do you have a knack for developing new transformation strategies? We are looking for a talented Head of Customer Experience to join our team in Madrid. If you are ready to make a difference in improving internal processes and enhancing customer...
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Global Head of Customer Experience
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Global Head of Customer Experience
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Madrid, Madrid, España Straumann A tiempo completoAbout Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
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Global Head Of Customer Experience
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Global Head of Customer Experience
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Head of Customer Service
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