Support Engineer

hace 1 mes


Madrid, España Liferay A tiempo completo

.Acerca de LiferayLiferay, Inc. es una empresa de software empresarial B2B con más de 1200 empleados en toda Europa, América, Oriente Medio, Asia y África.Como proveedor de renombre de tecnologías empresariales de código abierto, hemos sido reconocidos por Gartner por empoderar a las empresas de todo el mundo para resolver desafíos digitales complejos.Liferay Experience Cloud es una solución todo en uno que une nuestras capacidades de Liferay DXP y plataforma en la nube con análisis integrados y funcionalidad de comercio B2B, sirviendo a clientes notables en todo el mundo, como Airbus, US Bank, Honda y Desjardins.Pero no sólo hacemos un software increíble, también nos impulsa una visión más allá. Al construir un negocio vibrante, hacemos que la tecnología sea útil para así poder invertir en las comunidades y que las personas alcancen su máximo potencial para servir a los demás.Este compromiso se extiende más allá de nuestros productos; Liferay dona el 10 % desus ganancias a organizaciones benéficas de todo el mundo.Además, somos una empresa sin financiación externa, lo que nos da la libertad de trabajar en lo que creemos que aporta el mayor valor a los clientes y las comunidades a largo plazo.Acerca de ti y este puestoTe apasiona la tecnología? Te divierte investigar asuntos técnicos? Te gusta interaccionar con personas a diario?Si tu respuesta es sí, estás en el lugar correcto. Liferay está buscando aumentar su equipo de Soporte. Ofrecemos un modelo híbrido de trabajo con dos días en oficina (Madrid) y la oportunidad de ampliar tus conocimientos continuamente en tecnologías establecidas y emergentes.Como Support Engineer tendrás la oportunidad de resolver incidencias y cuestiones de nuestros productos para cientos de clientes en telecomunicaciones, educación, sanidad, banca, construcción, seguros, administración pública, retail, ocio, y más.Objetivos clavesGestionar incidencias que encuentran los clientes en nuestros productos manteniendo una relación profesional y de calidad.Configurar entornos Cloud o locales para reproducir las incidencias.Trabajar en equipo para entregar las mejores soluciones posibles.Trasladar feedback a otros equipos de cómo utilizan los clientes nuestros productos.Colaborar en la creación y mantenimiento de documentación.Cualificaciones requeridasFormación técnica, título universitario o FP de grado superior, preferiblemente en Informática o Telecomunicaciones.Al menos 3 años de experiencia en un puesto similar o en desarrollo de aplicaciones web.Adaptación rápida a cambios de contexto y probada atención a los detalles.Buena capacidad de comunicación, tanto en castellano como en inglés (hablado y escrito).Orientación a cliente.Cualificaciones valorablesExperiencia con servidores de aplicaciones y / o bases de datos.Experiencia en Liferay Self-Hosted, Liferay SaaS o Liferay PaaS.Experiencia en tecnologías cloud.Qué ofrecemosSalario competitivo según cualificaciones y experiencia


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