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(A-603) | Operations Strategy And Transformation Director
hace 2 meses
Like what you see? Then check out our current opportunities.Operations Strategy and Transformation DirectorHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.And of course, we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:The Operations Strategy & Transformation Director leads the discovery, definition, and planning of the Strategy and strategic initiatives for the Operations function, working closely with the Directors for Customer Service, Financial Services, and Customer Experience Automation, the COO, and the CTOO.The role is the primary stakeholder for the new business areas being developed (Business Development, Fintech, and HotelTech-Roiback) and their leaders (Chief Growth Officer, Fintech Managing Director, Roiback Managing Director) to coordinate the delivery of the new products and services being introduced in the company. This includes Business Development initiatives (including the B2B2C services and Loyalty strategy), Fintech roadmap (pay-in, pay-out, FX, etc.), and evolution of services provided to Hotels (B2C service).The role leads the Transformation governance for the Operations function, with the aim of creating a step-change in scalability while enabling the consolidation of current products and services under a well-orchestrated ecosystem model and implementing attention models for the new products and services. The role will monitor the performance and progress towards established objectives and facilitate decision-making for key decisions.The role manages the analysis, business planning, and implementation of the new customer service models and teams for B2C and B2B2C services. This includes the coordination of the partnership with Perfectstay for dynamic packaging, as well as the analysis and development of service centers for hotels.The role will coordinate the performance and transformation reporting of the area to be presented in the Operations leadership group meetings, Monthly Business Reviews, and Executive Committee meetings.#J-18808-Ljbffr
