Premium Customer Support Expert
hace 1 semana
.Customer SuccessCan you help us change the world?It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality.With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:W e are looking for a Premium Customer Support Expert to join our established Premium Customer Support team. The role will be a crucial part of the Mews product, fostering loyalty and generating brand advocacy. It will add an extra layer of service we provide as a company which will be dedicated to the ones who really need it. The Premium Customer Support Expert is an ambassador of Mews, providing superior hospitality, excellent customer service, extensive knowledge and problem resolution for our most valuable clients in all areas covered by the Premium Support tier. Premium Customer Support Experts provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all clients and their customers.Premium Customer Support Experts are expected to take ownership, go above and beyond to delight clients, know where to find answers and offer the right solution to clients at the right time, engage with clients in a caring and personalized manner, utilize opportunities to sell and market all products and services, remain current on policies and procedures, products, services, features, complete required training, help maintain a professional work atmosphere and strive to achieve and support department goals and objectives.Your mission, should you choose to accept it: Responding to and resolving product or technical issues that clients are experiencing across variety of communication channels: phone, email, live chat, in correspondence of the established SLAs.Clarifying clients' complaints, determining the cause of the issue, providing and explaining appropriate solutions or alternatives in case of system limitations.Working collaboratively with teammates to solve clients' issues as quickly and as efficiently as possible.Reporting clients' complaints and escalating issues when necessary, to prevent potential churn and following up to ensure their requests are resolved.Delighting and retaining clients by answering questions and providing suggestions and advice that lead to short- and long-term success
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Premium Customer Support Expert
hace 5 horas
Madrid, España Mews Systems A tiempo completo.Customer SuccessCan you help us change the world?It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality.With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital...
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Premium Customer Support Expert
hace 5 horas
Madrid, España Mews Systems A tiempo completoCustomer SuccessCan you help us change the world?It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality.With our industry-leading property management solution , we're enabling the world's most revolutionary hospitality brands to accelerate their digital...
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Payroll -Customer Support Specialist
hace 4 semanas
Madrid, España Link Soluciones Informáticas A tiempo completoEnviar mensaje directo al anunciante de Link Soluciones InformáticasSomos una compañía que ofrece consultoría tecnológica integral y soluciones de software innovadoras para la actividad profesional de asesorías, despachos, departamentos de recursos humanos, grandes empresas, pymes y autónomos. Distribuidor Premium y Partner de referencia de Wolters...
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Payroll -Customer Support Specialist
hace 2 semanas
Madrid, Madrid, España Link Soluciones Informáticas A tiempo completoEnviar mensaje directo al anunciante de Link Soluciones InformáticasSomos una compañía que ofrece consultoría tecnológica integral y soluciones de software innovadoras para la actividad profesional de asesorías, despachos, departamentos de recursos humanos, grandes empresas, pymes y autónomos. Distribuidor Premium y Partner de referencia de Wolters...
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Graduate Expert Controlling Natur
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Madrid, España Graduate Expert A tiempo completo**Description**: Graduate Expert Program: Your chance to realise your talent and shape your future. Our Saica Graduate Expert Program is a two years program which has been designed to grow in making an impact of the world while developing professionally and personally. Our Graduate Expert program is as a stepping stone to bigger and better career...
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Customer Service
hace 5 días
Madrid, España Foundever A tiempo completoCustomer Service - Native German - Premium clients Req ID#: 386789 Madrid, Spain, ES Job Description: Join UsWe are seeking a highly skilled and dedicated individual to join our team as a Teleoperator for high-end automotive clients. This role requires native-level proficiency in German and advanced proficiency in English. The successful candidate will...
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Web Customer Support Representative
hace 2 semanas
Madrid, España OVHcloud A tiempo completoPermanent contract- Customer Services- MADRID, ES, 28010- Hybrid- Hybrid**YOUR JOB**: Web customer support representative M/F/X **Your main responsibilities** In addition, you are also responsible for commercial activities in order to develop existing customers. **Your future impact** - In 6 months you will have accomplished_ - Quickly identify the type...
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Customer Support Lead
hace 4 semanas
Madrid, España Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
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Madrid, Madrid, España SupportYourApp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
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Customer Support
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Madrid, España BNKA A tiempo completo**¡Únete a BNKA!** Estamos buscando un **Customer Support** para unirse a nuestro equipo!. **Sobre nosotros** Somos BNKA, una plataforma financiera global que se dedica a brindar soluciones financieras fáciles de acceder a expatriados que emigran al extranjero. Ofrecemos servicios como cuentas bancarias, tarjetas y transferencias. Nuestra tecnología...
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Customer Service
hace 1 semana
Madrid, España Foundever A tiempo completoCustomer Service - Native German - Premium clients Req ID#: 386789 Madrid, Spain, ES Job Description: Join Us We are seeking a highly skilled and dedicated individual to join our team as a Teleoperator for high-end automotive clients . This role requires native-level proficiency in German and advanced proficiency in English . The successful...
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hace 1 semana
Madrid, España Xe A tiempo completo.At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over...
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Customer Service
hace 4 días
Madrid, España Foundever España A tiempo completoWe are seeking a highly skilled and dedicated individual to join our team as a Teleoperator for high-end automotive clients. This role requires native-level proficiency in German and advanced proficiency in English. The successful candidate will be responsible for providing exceptional customer service and ensuring the highest standards of quality in all...
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Customer Service
hace 7 días
Madrid, España Sitel A tiempo completoJoin UsWe are seeking a highly skilled and dedicated individual to join our team as a Teleoperator for high-end automotive clients.This role requires native-level proficiency in German and advanced proficiency in English.The successful candidate will be responsible for providing exceptional customer service and ensuring the highest standards of quality in...
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Customer Service
hace 2 días
Madrid, España Foundever España A tiempo completoWe are seeking a highly skilled and dedicated individual to join our team as a Teleoperator for high-end automotive clients .This role requires native-level proficiency in German and advanced proficiency in English .The successful candidate will be responsible for providing exceptional customer service and ensuring the highest standards of quality in all...
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Web Customer Support Representative
hace 2 semanas
Madrid, Madrid, España OVHcloud A tiempo completoPermanent contract- Customer Services- MADRID, ES, Hybrid- HybridYOUR JOB:Web customer support representative M/F/XYour main responsibilitiesIn addition, you are also responsible for commercial activities in order to develop existing customers.Your future impact In 6 months you will have accomplished_ Quickly identify the type of customer in order to provide...
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Customer Technical Support
hace 2 semanas
Madrid, Madrid, España Hoppr LTD A tiempo completoMake your mark in Connected TV advertising industry Digital Advertising Project Management to lead our talented team Startup tech company (Europe based Spain)Who are Hoppr?Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices.The company's flagship product is...
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Responsable Customer Support
hace 4 semanas
Madrid, España Resource Group A tiempo completoLocation: Madrid- Job Type:Permanent- **Sector**: MRO + Production- **Start Date**: 18/04/2024- **Expiry Date**: 18 May 2025- **Job Ref**: J531123Estamos buscando un Responsable de Customer Support para uno de nuestros clientes en Madrid.- We are looking for a Customer Support Responsible for one of our clients in Madrid._**FUNCIONES**- Facilitar la...
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Responsable Customer Support
hace 3 semanas
Madrid, España Resource Group A tiempo completoLocation: Madrid - Job Type:Permanent - **Sector**: MRO + Production - **Start Date**: 18/04/2024 - **Expiry Date**: 18 May 2025 - **Job Ref**: J531123 Estamos buscando un Responsable de Customer Support para uno de nuestros clientes en Madrid. - We are looking for a Customer Support Responsible for one of our clients in Madrid._ **FUNCIONES** - Facilitar...
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Customer Service
hace 2 semanas
Madrid, España Foundever España A tiempo completoWe are seeking a highly skilled and dedicated individual to join our team as a Teleoperator for high-end automotive clients. This role requires native-level proficiency in German and advanced proficiency in English. The successful candidate will be responsible for providing exceptional customer service and ensuring the highest standards of quality in all...
