Supervisor, Field Service

hace 4 días

Barcelona, España Thermo Fisher Scientific A tiempo completo

:Lead and direct the activities of a dedicated team of 5 engineers in Iberia.Distribute service jobs in the most efficient way.Arrange vacation shifts and organize the activity in periods when some colleague is on leave to ensure minimal impact on response time and quality of service.Conduct goal setting and performance evaluations of your team.Support and provide back up and training to your colleagues when necessary.Perform on-site installation, repair, and preventive maintenance as well as telephone support of the PDX products.Report any quality problems observed in the design or manufacture of the analysers.Predicatively look for trends and recommend repair, replacement, or other corrective action.Make suggestions to improve the design.Participate in regular global service calls.Keep control of the stock of spare parts, coordinating and performing stock counts when required.Write, check, approve and update service documents when required.Properly report the service activity through the company's integrated management system.Must be proficient with the use of customer management software to track service calls, lead parts inventories, and complete job tasks, ensuring customer database accuracy.Assist TS Manager to establish and implement strategic and tactical plans for the continuous improvement of service processes.Keep him advised of issues and support needs.Must be customer-focused, working in conjunction with applications and sales teams.Minimum qualificationsBachelor's Degree in Biomedical Engineering, electrical or mechanical or electronics, or related field.5+ years of technical field service experience with strong electronic/electrical and mechanical expertiseProven Field Service track record.Excelent customer service and support experience.Experience in team management.Desirable experience in the Medical devices industry, preferably with clinical analysers.Intermediate level of englishEssential Functions and Physical Requirements:Ability to safely move heavy devices (70 Kg) with assistance on occasion.Ability to safely lift and carry 10-15 Kg continuously throughout the day.Ability to bend, squat, stretch, and reach every day in a service function.Maintain a valid car driver's license and satisfactory driving record.At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell.Join us and add to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

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