Field Service Administrator
hace 1 semana
Grateful to have someone who counts on you? Our Field Service Administrators are
This is a 1 year contract, with the possibility to become permanent.
As Field Service Administrator, you will perform all required administration tasks around field service.
In this role you will ensure that all administrative tasks are completed efficiently and on time, before and after service visits, to ensure timely and accurate invoicing to customers.
You will be supporting engineers needs for execution of work, like hotel, visa and travel arrangements are taken care of and required tools and clothing are available for perfect job execution.
As Field Service Administrator, you will make sure all information required to meet company deadlines is available in a timely manner, e.g.
Your daily tasks will look a lot like this:
- Delivers high quality information to drive flawless invoicing process within defined global targets
- Ensures time sheets, overtime claims and expense claims are processed in timely manner to meet payroll cutoff and all costs are allocated to the correct cost centers.
- Follows up with engineers on service reports, to ensure they are completed, processed and stored according to global procedures.
- Warranty, quality and nonconformity claims originating from field service visits are registered and followed up in line with global procedure.
- All sales leads information originating from field service are channeled to the relevant commercial team for processing
- Update information and databases as required, e.g. health/safety/environment, installed base, knowledge base, training schedules and skills matrix
- Organize training sessions for field service engineers
Who are we?
Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably.
Being the world leaders in advanced food processing solutions, we're in the unique position to make it happen - but we need Field Service Engineers with diverse perspectives and skills to help us get the most out of this opportunity.
What's in it for you?
The rewarding feeling of putting customer ́s minds at ease; our Field Service Engineers get to experience that every day.
That said, also coming home from work knowing you made a difference is just one of the great things you can experience at Marel.
You can also expect:
- clear objectives and realistic demands
- access to a global network of specialists
- opportunities to build your knowledge on cutting edge technology
- space to explore and learn
What kind of a person are you?
We encourage each of our 7,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential.
, What matters is that you:
- take ownership of your work and stand behind your decisions
- never stop working on yourself and continue building your knowledge
To be successful in this role, we expect you to be a process minded and highly organized individual with attention to details, quality and continuous improvements.
A self-motivated and service oriented team player who follows through on tasks and assignments with the ability to work well with a team as well as independently to get things done under strict deadlines.
Moreover, we are looking for:
- Communication skills in English
- ERP, CRM training in a service environment preferable
- Experience with HSE related tasks
- Experience of working with Field Service teams as admin or coordinator
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