Customer Support Team Leader With Dutch/Flemish
hace 1 mes
.In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga. Location: Riga, Latvia Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop, and mentor team members in a dynamically changing environment Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards Meet shrinkage, productivity, and attrition targets Manage/take accountability for dips in performance with adequate reinforcement plans proactively Ensure effective and consistent communication with internal and external contacts Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness Conduct team huddles to discuss process updates, feedback, and key focus points for the day Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions Mentor team in process quality parameters, conduct live/remote audits of client interactions Perform root cause analysis to identify key defects and create action plans/goals to improve Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member Create, publish, and maintain operations-related reports in a timely manner Discover training needs and support in training to provide necessary coaching on the ground Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc
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Customer Support Team Leader With Dutch/Flemish
hace 3 meses
Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, Latvia Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop, and mentor team members in a dynamically changing environment Drive process performance to...
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Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, LatviaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:To motivate, develop, and mentor team members in a dynamically changing environmentDrive process performance to achieve...
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Customer Support Team Leader with Dutch/Flemish
hace 3 semanas
Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completoIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, LatviaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:To motivate, develop, and mentor team members in a dynamically changing environmentDrive process performance to achieve...
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Madrid, España Ares Consultores A tiempo completo.In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, LatviaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: To motivate, develop, and mentor team members in a dynamically changing environment.Drive process performance to achieve...
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Madrid, España ARES CONSULTORES A tiempo completoIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, LatviaEmployment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop, and mentor team members in a dynamically changing environment. Drive process performance to achieve...
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Madrid, España ARES CONSULTORES A tiempo completoIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, LatviaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:To motivate, develop, and mentor team members in a dynamically changing environment.Drive process performance to achieve and...
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Madrid, España Ares Consultores A tiempo completoIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, Latvia Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop, and mentor team members in a dynamically changing environment.Drive process performance to achieve...
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Madrid, España Ares Consultores A tiempo completoIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, LatviaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:To motivate, develop, and mentor team members in a dynamically changing environment.Drive process performance to achieve and...
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Madrid, España Ares Consultores A tiempo completo.In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.Location: Riga, LatviaEmployment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop, and mentor team members in a dynamically changing environment.Drive process performance to achieve...
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Dutch Flemish Team Lead Position
hace 3 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoAbout the RoleIn a fast-paced outsourcing consultancy environment, we are seeking an experienced Team Leader to join our Customer Support teams in Riga, Latvia.As a Dutch Flemish Team Lead, you will be responsible for leading and motivating a team of customer support professionals to achieve exceptional results. Your key focus areas include:Developing and...
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Customer Support Team Leader With Dutch/Flemish Expert
hace 3 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoAbout the RoleWe are seeking a seasoned Customer Support Team Leader to join our team at Wibit Consulting & Services (Wibitcs) in Riga, Latvia. This is a full-time position that comes with a competitive salary and excellent benefits.
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Customer Support Team Leader With Dutch/Flemish Expertise
hace 3 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoWibit Consulting & Services (Wibitcs) is seeking a highly skilled Customer Support Team Leader to join their dynamic team in Riga, Latvia. As a key member of the Customer Support team, you will be responsible for motivating, developing, and mentoring team members to drive process performance and achieve exceptional results.About the Role:In this challenging...
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Customer Service Team Leader
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completo.Customer Service Team Leader - Dutch speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX! Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers...
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Customer Service Team Leader
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completo.Customer Service Team Leader - Dutch speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX! Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers...
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Customer Service Team Leader
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completo.Customer Service Team Leader - Dutch speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completo.Customer Service Team Leader - Dutch speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 1 mes
Madrid, España Msx International A tiempo completoCustomer Service Team Leader - Dutch speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers...
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Customer Service Team Leader
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completoCustomer Service Team Leader - Dutch speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 3 semanas
Madrid, España Msx International Inc. A tiempo completoCustomer Service Team Leader - Dutch speaker in Madrid or Barcelona Do you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position: Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 4 semanas
Madrid, España Msx International Inc. A tiempo completoCustomer Service Team Leader - Dutch speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
