Wfm Business Partner

hace 1 mes


Barcelona, España David Kennedy Recruitment A tiempo completo

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for a Workforce Management Business Partner  to join their team in Barcelona.
Role: WFM Business Partner (Spanish and English)  Location: Barcelona, Spain Work model: on-site Employment type: Contract  Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Act as the primary point of contact for designated accounts  Collaborate with clients and internal stakeholders to ensure that the workforce management approach meets and exceeds expectations  Ensure proper resource allocation and cost management across the designated accounts Provide technical skills mentoring within the team Streamline processes in collaboration with colleagues and other functional teams Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts REQUIREMENTS Demonstrated mastery with Verint Workforce Management in intraday management is essential At least 5 years of progressive experience in Workforce Management Bachelor's degree or equivalent in relevant field  Native/ fluent in English and Spanish, both written and oral  Extensive experience with WFM processes and best practices Proven experience in transformation projects to analyze and optimize all processes Experience in Business Process Outsourcing Leadership skills to resolve complex problems and identify innovative solutions Strong stakeholder/ client management skills Knowledge of resource/ budget creations and execution OFFER Relocation assistance is available Sign on bonus  Private health insurance after probation period  Daily meal allowance  Working as part of a dynamic and multicultural team Modern office workspace in the city center of Barcelona with leisure spaces Regular fruit deliveries for a healthy lifestyle and free drinks Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care



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