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Jye-649 Global Manager Euc
hace 3 meses
.Job Description:Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.We are seeking a Global Manager End User Computing and Collaboration Technologies. This role is responsible for delivery of End User Computing services, technologies, processes, roadmap and strategy impactful to productivity of our global workforce to join our offices in Asturias.This role is a hands-on leader and working directly with their team will be accountable for daily support and ongoing improvement of our Office 365 toolset as well as other collaboration tools including our WebEx video conferencing solution. This key role manages all End User Windows & Mac images and devices, mobile device/application management, SCCM administration, Intune and other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management.Key Responsibilities: Lead and manage a team of End User support specialists providing business hours and relevant off hours support and availability.Serve as the escalation point for End User issues and problems.Value optimization through driving adoption of EUC technology investments.Lead and drive continuous improvement opportunities in end user computing experience.Primary operational point of contact for our strategic EUC outsourcing partner/s.Develop appropriate KPIs reporting to track performance in the End User Environment.Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives.Interface with Senior IT leadership on problem/incident calls and acts as an escalation point.Coach and mentor team members, promote a growing, transformative IT culture.Develops and maintains a solution roadmap, product catalog and vision for End User Computing technologies and processes.Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.Assures that the End-User Computing support team operates effectively to meet defined Service Level Agreements and defined customer expectations.Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce.Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits
